Email/Text Messaging when there is a problem with the Matterport Cloud that could potentially be a problem for an MSP

Today 20181218 I found out that there was a problem with the Matterport hosted models. It seems that in recently uploaded and moderated uploads all the disabled scan points within the models have been re-enabled. I found out about the problem through a Facebook post that was posted by another MSP. This is uncalled for. Matterport should take a proactive approach to informing their clients about potential and current problems that updates and changes to the system can and do cause. 

I suggest that Matterport invest in a text messaging and email registration system that will allow us the MSPs to sign up, so that we can get notifications when there is a global cloud problem, so that we will be prepared and not look like a novice(I wanted to say something else here) when speaking to our clients about the problem.

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  • Official comment

    Thanks for taking the time to reach out and make the suggestion, @jrbatchelor.  I'm very sorry for any inconvenience that was caused by the recently scheduled maintenance.  

    I'm not sure if this is what you had in mind, but, in fact, we do have a systems status monitor you can subscribe to and get either email or text messages. The notifications will include upcoming, planned maintenance as well as unforeseen outages. 

    Just go here and subscribe to updates. You can choose to provide either your email or phone number, or even both.

    I hope that helps with future outages, planned or not. 

    Thanks,

    Amir

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