HDR "Chewing", "Burning", and 360 Views Affected by 3D Data?

Most of these things can be fixed in Photoshop, but it would be very helpful to know if there's anything that can be done to avoid these issues:

1. It seems that especially in shiny areas, probably the merging to HDR process ends up "chewing" pieces out of furniture, counter tops, sinks, etc.

 

2. There is also an issue with "burning" and misalignment, probably also due to the HDR process, by bright light sources:



3. Lastly, even with just the 360 Views that are not supposed to take 3D data into account, the images appear to be affected by 3D data, although maybe this is also due to the HDR processing:

 

Again, most of these issues can be fixed in Photoshop, but please let me know if there is anything that can be done to either avoid or fix them before going to editing.

 

Thank you!

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Comments

5 comments
  • I come across the same issue but it usually only happens in a bathroom with the toilet or vanity.  I tend to overscan most areas and then hide some of the scans in the actual tour and I haven't come across this issue in other areas of a home. But that isn't really an option in a tight area like the bathroom.

  • Thanks for your advice, Doug. Unfortunately, it still happens for me all over the place, and it's not easy to tell where it's going to happen from the previews. Not to mention, the time it would take to scan everywhere twice along with the number of scan points + Views getting close to 100 in a hurry are just too much, considering that I already scan at a particular height for the tour and then go back to take 360 Views where needed at a lower height for capturing photography.

    It seems to mostly happen around the edges of things, but I've seen it "chew up" other places with contrast, and the HDR merge/alignment appears to be the main cause of these issues from what I can tell. It would be very appreciated it the Matterport folks could please take a look into it.

    Here is a zip file with more examples.

  • Hello Jason,

    Happened to me as well.

    What was their reply?

    Best,

    Tatiana

  • Hi Tatiana,

     

    Dee opened support tickets for the issues, and I'm waiting for her/Matterport's response:

    https://support.matterport.com/hc/en-us/requests/125230

    https://support.matterport.com/hc/en-us/requests/125231

    https://support.matterport.com/hc/en-us/requests/125225

     

    Best regards,

    -jason

  • Morning,

     

    How long does it usually take for Matterport Tech to respond?  Will they also add in the fixes to the comments section?  I have been reading a lot of the issues and do not see very many comments from Matterport.

    Thanks, 

     

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