Matterport Pro 2 repairs
I have a new Pro 2 and am concerned on how long repairs can take. I've heard 4-6 weeks in some instances. If thats true, I see that being a major problem. If, like me, you can't yet afford a back up camera, that kind of delay would definitely cost us clients.
My suggestion would be Matterport to set up a Quick Repair Program. When your camera breaks down you could notify Matterport and they would overnight a back up camera for you to use while yours is in for repair. You would take it out of the shipping box and put yours in and ship it back to Matterport. Once repaired the would ship it back and when you receive it use the same box to ship their loner camera back to them. That way you only down 1 day maximum...no customers lost and more $$$ in everyones pockets.
I would be willing to pay a reasonable yearly fee for this service.