More from Matterport on MatterPak™ Bundles
Dear Matterport Community,
We announced MatterPak™ Bundles on January 3rd this year, which offers a comprehensive package of all your 3D commercial assets, including the OBJ file, the colorized point cloud, and reflected ceiling plan images. These assets are available to download immediately with one click for $49.
Since the announcement we have received some customer feedback and because we take your feedback seriously, we want to share our reasoning behind the recent price increases and create greater transparency as we believe that this transparency is crucial for all of our customers whose pricing is, of course, affected by ours.
Here is what we would like to share with you that you might not have been aware of previously:
1) Matterport continues to deliver improvements on the technology and platform
We are dedicated to improving our technology and rolling out features that we believe will help and benefit our customers including publishing to Google Street View and the recent beta for a faster spinning camera. As for the commercial assets, we plan on developing higher-fidelity OBJs and greater accuracy point clouds, key features that many of our customers have requested over the past few years. Because we want to offer our customers the best possible product and experience, this sometimes requires a change in price plans in order to help support R&D.
2) Matterport pricing is still quite competitive
Even with the price increase tied to MatterPak™ Bundles, Matterport maintains a very competitive SaaS offering that offers significant value given the overall product and service. To date, there is no other 3D reality capture system that offers as many outputs, some of them, such as CoreVR, at no cost.
3) We are working toward better communication
A few years ago when we first added OBJs as an additional output our customers could download, we believed there would be a day when we might ultimately need to charge for the service. Moving forward we’ll work on communicating pricing changes earlier.
As with all businesses, Matterport continues to develop more features and services and the pricing may change or increase from time to time. Pricing stability is of utmost importance so customers know what to expect, however, we do hope you understand that they are a part of the natural cycle of growth.
Please note that the pricing change for MatterPak™ Bundles occurs next week on Thursday, January 25th. If you have a Matterport Space created before December 13, 2017 for which you would like to download the OBJ file at no cost, you MUST do so before 11:59 Pacific Time on January 24th, 2018. After January 24th, you will not be able to access the OBJ file without having to pay $49 for MatterPak™ Bundles.
If you have any questions at all, please contact Matterport Support at email@example.com.