Mattertags Reliability Issue

Hi I've been having various issues numerous times. Earlier I'd added a few tags with Instagram pictures and youtube videos (they're fine) but I added a simple one with no embedding required (just text) and a facebook link and they are showing in workshop but not in the showcase itself. Since writing I've also checked those particular tags and they are now showing up on my windows laptop but not on my ipad.....

I've also had another issue a couple of weeks ago where certain photos from flickr weren't showing up but another forum member (thanks SM) has tried to add the same link to there space and that was fine. I went through removing them and trying again. Please note this is not an issue that I'm putting the link in the wrong area etc, they are showing up fine in workshop and the other links done in the same way are fine.

Any ideas?

 

 

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6 comments
  • following w/ interest

     

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  • Stating the blindingly obvious but  did you re-save your space after adding the Mattertag? I've forgotten to do that myself a few times.

    Otherwise its not an issue I've ever seen.

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  • @david Hothersall Hi David, I used to work in a place where we tested electronics and so the lads were always touching neutrals on the earth and setting off the earth leakage and shutting the PCs down, so if anything I'm probably over-exuberant at saving my work:) Yes I checked that a few times and went back in and re-saved before I originally posted.

    Is there a length of time for the servers to scan and update the info? I've had a similar issue in in the past when I've gone in to check the tags are in the right place and they don't show up for a while. I've just looked again on my ipad and now those tags are showing up. Just so we all know I did retype in the link several times rather than just refreshing the page and they still didn't show up in the hour or so that I was messing around with it trying to get it to work.

    It still doesn't fix the other issue of the tags being there but not opening certain flickr photos. 

     

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  • Yes I was pretty certain you had done just, as I said, stating the obvious :D

    I've found sometime that there are delays on things showing but I've found on occasion it just doesn't like some content. A bug or strict requirements I don't know?

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  • Hi sitimms, I'm not sure if this is the same issue that I was having but I tried to create a plain text mattertag and when I went to preview it on the public link, it wouldn't show all of the text. I found that you can scroll on the mattertag to view the rest of the content. 

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  • For me it glitches randmonly. I load the page in Chrome or firefox and some mattertags (with video, photos or pdf embeded) work and others don't. Then I refresh the page and some of the ones that were working stop working and viceversa. Which is an issue with clients because I'm receiving emails pointing out what doesn't work but maybe I have a look and for me works etc. For the time being it seems a matterport bug. Is that going to be fixed??

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