Keeping Spaces Private From the General Public

Hello, 

I have a client who would like to keep these spaces private, but have his employees allowed access. He has over 100 employees so inviting them as collaborators isn't practical. Would it be possible to to somehow embed these tours to a secure website and keep them in private mode on our end? 

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13 comments
  • Yes that is very possible

    Just have a secure webpage with the model imbedded. It still will not completely protect it as if you right click and view the source of the page you could still get the link if some one really wanted to... but for most that solution would be good

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  • Thank you Kevin, I was told previously that you can only embed in 'public' mode and once you put it back to 'private' mode the embeded tour reads an error and will not play. Is there something I'm missing? 

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  • And that's correct you have to leave the model public.

    By doing what you talked about and password protect would solve most of the problem unless someone views source of the page

    Also if you do that also ensure your robots.txt and even your ,htacccess is set so search engines by chance would not index

    If you are also worried you can whitelist the IP addresses that can access the page and block others

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  • As Kevin highlighted, the space will anyway be public, so if an employee anonymously shares the link somewhere, anyone will be able to click and view.

    Maybe you could try to contact support and see if they can add the list of 100 employees for you as collaborators.

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  • Thank you both. I brought this up through another forum and someone suggested using one collaborator email for everyone and keeping the tour private. I invited myself as one to see what they see on their end and as I was filling out the information panel, I noticed a box automatically checked off for collaborators to receive 'marketing communications' from Matterport...

    As a relatively new service provider, I am beginning to understand the frustration other SP's are experiencing with the lack of support. How can one create a business with this technology if the developer is encouraging our clients to buy one for themselves and cut us right out of the equation right from under our noses? How can we sustain ourselves with this concept? I have MASSIVE opportunities on a global scale to market this service in ways never even thought of before with clients who are very willing to pay a premium for this service, no questions asked that could spill over to Matterport (think the equivalent of THOUSANDS of Matterport devices) in hosting fees and no one is listening...my apologies for going off-topic but these limitations are becoming quite frustrating....I will message them directly with this concern thank you.  

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  • Slap in my face as I didn't suggest the "one email for everyone" solution, sure! :)

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  • The problem with the shared account scenario is that once it's shared, you have very little control over who sees it because sharers can share as well.

    The workaround to that problem is to regularly reset the password on the shared account.  That becomes an administrative burden for you, and becomes an annoyance to those who truly need to use the account.

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  • Totally agree with snap squad, feels frustrating once you go with a client that has the budget to overpower you and they end up deciding they might try this technology getting you of the equation ignoring the expertise one can have handling the Matterport and all it's perks.

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  • Thank you @Chrisandkaren that is something I didn't think about...

     

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  • I am facing a similar situation. As such, I added a Product Suggestion to have an Unlisted setting, on top of Public and Private. 

    https://support.matterport.com/hc/en-us/community/posts/115009263708-Unlisted-setting-for-3D-Space-on-top-of-Public-and-Private 

    I think that with an Unlisted URL, it can be embedded into a private password-protected website which is controlled by the client. As such, there is no need to add the client and all their employees as collaborator. And client can control internally the login & password details of their employee or people whom they wish to allow access to this private page. 

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  • Good idea Jack I hope that it’s addressed soon

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  • I have exactly the same issue with customers lined up waiting until I can present them with a secured solution.

    The current workaround simply does not cut it. We need to guarantee a secured access as they are extremely protective of their confidential information.

    I just requested access to the SDK but have no idea if it will provide us if what it needs. Anybody here with SDK experience?

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  • To be honest the URLs of Matterport models are difficult to find as long as they isn't publicised.
    So if you named a model with an internal reference like a room or building number that isn't widely known and then put the link on a password protected page I'd say its 99% unlikely to be found unless someone is really trying and/or has the information to narrow it down.

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