New Showcase Version - 4K Tiles aren't loading on my tours.

I'm not sure if it's just me, but the 4k tiles that Pro-2 scans generate have not been loading on any of my tours -- since yesterday.  Instead the first shows a 403 error message and the tour loads with maximum 2k tile size.

I've run Chrome Developer tools on the Pro-2 sample on matterport.com and I can see the 4k_face#_#_#.jpg files loading just fine.  Then I look at a tour on my website, I zoom in, and the first 4k_face results in a 404 error.  I try directly opening a tour -- same thing.  I try multiple tours -- same thing.

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3 comments
  • @Chris Hickman

    If you can't figure it out, we are in trouble!

     

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  • Hi @Chris,

    Sorry for the inconvenience with the 4K tiles.  We hit a small bug when doing some testing, but it's all fixed now.  The cache should refresh in 24hrs, or you can also make any change to the About section in your Space page and refresh the page to get the 4K tiles back up and running. 

    Let me know if you run into any issues or this continues to be a problem. 

    BR,

    Amir

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  • Awesome! Thank you so much for the explanation! It's wonderful to have a place to express concern and receive a great explanation!! I was a bit worried!

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