360 View bug *no longer* in the processing engine.

UPDATE - This issue has been resolved and you can now feel free to re-upload your model data to have it reprocessed. In order to do this, you may have to change the model name a little in Capture just to indicate a change was made.  This allows Capture to re-upload the data. 


Hi Matterport members,

TLDR - We're experiencing a bug related to processing your 360 Views. If you have any in your model data, either wait to upload or avoid Workshop since the model data will have to be reprocessed. More info below.

I just wanted to let you know that we are experiencing a small bug right now with rendering your 360 Views. If you’ve processed model data in the past 24 hrs, please check to make sure all the 360 Views you captured were included in your final Space.

We are working on a fix right now and if everything goes well, it will be out in the processing engines soon. Of course I’ll send another notice once the fix is live. At that time, you’ll be able to simply re-upload the model data from Capture to solve the problem.

Keep in mind when reprocessing model data, you will have to make some change such as name change before Capture will allow a re-upload. Also, and this is important, once you re-upload a new Space is created. Don’t spend time today in Workshop on a Space that will have to be reprocessed. 
If you have any questions, we’re always here to help. Please contact us as support@matterport.com.

Thanks and sorry for the inconvenience. 



  • Hi everyone, I just wanted to give you all a heads up and let you know the 360 Views fix is available. If you saw that some recently processed Spaces were missing their 360 Views, please go back to Capture, change the model name so you can re-upload.
    I'm very sorry for this inconvenience and wanted to thank everyone for their patience as we fixed this issue.
  • I need your help ... yesterday I was doing a job in a house, and when I moved to the 2nd floor, the camera worked well until at one point I began to place the prints anywhere on the floor. (not where I was standing with the team) so I continue ..., until today seeing this work after the proseso they perform in Matterpor, I see that it is impossible to see and walk the second floor. Any solution.?
    Thank you.!


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