por2 Order prepayment charge is unsuccessful

Prepayment does not advance freight led to unsuccessful charge, resulting in can not ship, is there any way to solve? Need to por2 camera use, please help me as soon as possible. Thank you!

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  • It appears there is a support ticket open for this issue, we'll assist you directly through that channel. We have emailed you to provide assistance, please check your spam email if you have not received our response.

    Thank you,

    Matterport Support

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