Updated Pro2 Discount and Trade-In Programs for Customers from our VP of Marketing

Posted on Behalf of Linda Itskovitz, VP Marketing, Matterport

Dear Valued Customer,

Thank you for your incredible enthusiasm for the announcement of the new Pro2 3D Camera with 134MP equirectangular photos and up to 36MP 2D Snapshots. We are excited about the new camera and can’t wait for you to start using it.

We're humbled that so many of you took a gamble on a small company with a big dream of disrupting the way that properties are captured and communicated about online. Together, our earliest customers have grown with us - and our businesses have grown alongside each other.

We understand that most of our customers are running businesses. We conceived of the Trade-In Program as a way to help you keep a camera in hand while a Pro2 was being built for you, and created the Discount Program as a way to recognize our earliest customers. But it’s clear to us now that we didn’t do enough.

What we’ve realized, through your feedback, is that we could be doing more for our earliest customers - who took a bet on us early on, and who have grown with us. You believed in us when we were just starting out, and held on as we got our bearings, and we want to acknowledge that.

And similarly, we could better accommodate our most recent customers. You are new to the Matterport family and we want you to feel welcomed.

That’s why we have revamped our Trade-In Program and improved our Discount Program. Details are as follows:

Customer Option

Pro2 Offer Details

Trade In

(Pro Cameras purchased between December 1, 2016 and May 30, 2017

We have updated the program to better support our newest customers. See how it affects you by going to the Trade-In page.

Keep in mind that you can, instead, leverage the US$500 / £400 discount described below to get an additional camera.

Pre-Order by  July 31, 2017 in order to qualify.

Customer Loyalty Program

(All customers)


We have increased the Customer Loyalty discount to US$500 / £400* to reward our earliest customers who wish to buy a new Pro2, no matter how long you have had your original camera.

Pre-Order by June 30, 2017 in order to qualify.

If you have already purchased using the original US$200 / £160 discount, your order will reflect this new US$500 / £400 discount automatically.

For all orders, please use the same email address as your Cloud account.

*This discount can be used once for every camera you have purchased from Matterport or a certified reseller. It can be used in lieu of the Trade-In Program, but not in conjunction for the same camera. Note: If you have multiple cameras, please contact support@matterport.com.

We believe that in the near future, 3D will be a primary format by which people experience, interact with, modify, and transact around real-world places, and that Matterport is a core part of creating a complete digital universe.

As our customers, you are on the front lines of that campaign - introducing new people to 3D Spaces, and using our technology in new ways, every day. We want to make it as easy as we can for you to grow a business and create new, innovative content on our platform, and to reward those of you who have been with us from the start (or close to it).   

We are making a more significant investment in you, because you have made an investment in us. Thank you.


Now let’s get scanning!

Linda Itskovitz

VP Marketing



To order a new Pro2 3D Camera with the $500 / £400 discount, enter CUSTOMERLOYALTY under “I have a promo code” in the Billing Section (#3), by JUNE 30, 2017. The $500 / £400 discount will not show up on the order amount. You will be charged the appropriate amount when your camera ships.


To trade in your current Pro camera and order a Certified Refurbished Pro2 3D Camera, follow these instructions by JULY 31, 2017.



To watch our webinar about the new Pro2 3D Camera, sign up here.




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