WebGL Crashing Workshop
Hello everyone! I recently started uploading my first models (of significant size) using my new Pro2 scanning equipment, and I must say that the process of generating snapshots, creating highlight reels, adding Mattertag Posts, etc. has been an absolute nightmare.
I've tried using Workshop using both Google Chrome and Microsoft Edge browsers (my system and browsers meet all recommended settings found here: https://support.matterport.com/hc/en-us/articles/115003911247-Workshop-System-Requirements), and Workshop crashes ALL...THE...TIME:
- Loading Workshop for the first time (crash)
- Taking a snapshot inside the model (crash)
- Adding a Mattertag Post (crash)
- Renaming snapshots (crash)
I had four larger models I needed to work on this week, and between the four models, I'll bet Workshop crashed on me over 75 times...with it taking me over 12-13 hours just to collectively produce about 35-40 snapshots, roughly ten Mattertag Posts, and four Highlight Reels. TERRIBLE.
Google Chrome would tell me that WebGL was crashing, and that I needed to reload the page (back to the Model's page in my Spaces list, outside of Workshop). Microsoft Edge would just hang/crash. One time my entire Windows 10 system froze...to the point where I lost the ability to see my mouse on screen and needed to do a hard re-boot of the computer. Something that has happened to my system MAYBE 2-3 times (total) in 3-4 years.
I never had 5-10% as many problems editing models in Workshop with my Pro footage. And it is *SO* bad right now that I am almost reluctant to do any more Matterport work with my Pro2 until Matterport can:
1. Tell me why said BRUTAL Workshop performance is occurring, and
2. Tell me they are working to fix the problem, or tell me/us how to fix said problem locally.
Again, I am running a 64-bit system with Google Chrome Version 61.0.3163.100, and Microsoft Edge 40.15063.674.0. With a 3.40 GHz processor and 16 GB of RAM. A big rig. Yet Workshop coughs, wheezes and sputters...with me knowing about 1/3-2/3 of the time I try and launch Workshop and do anything? It will fail/crash.
Not cool. :-(