client cant get any matterport links on their website

I have a client who says that their website provider can not get the 3D spaces on their website due to the question mark in the web-address in the model. Like this one "<iframe width="853" height="480" src="" frameborder="0" allowfullscreen="allowfullscreen"></iframe>". Why is this?



  • Hi @Anthony,

    I have to say, this is not very common at all since question marks in URL's are very normal these days and I'm a bit surprised a website provider has issues with them. However, there may just be a workaround by using shortened URL's. Instead of using the following embed code...

    <iframe width="853" height="480" src="" frameborder="0" allowfullscreen="allowfullscreen"></iframe> can try this.

    <iframe width="853" height="480" src="" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

    The only difference is the source link was shortened using

    If this works for your client, I assume they can use any URL shortener out there if they prefer.

    I hope that helps.

    -The Matterport Team

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  • Hi @Matterport-Amir

    Thank you for your input. i really appreciate it. I will let my client know to tell his web guy to try the new shortened address. If you don't mind me asking how did you come up with that address? I want to be able to do that for them in the future if that is what fixes it.

    Thanks again

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  • no problem. There are many URL shorteners that can be found online, such as,, and, to name a few.

    I hope these work for you too :)

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