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PLEASE READ - General and off-topic guidelines

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  • Someone visitin NYC looking into the Matterport camera called me a few weeks back asking if he could come along one of my property scannings... lost your number please call me back 212.219.2707 as I may have an opportunity for you to share in. Thanks DoTan

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  • Why can't I sell my brand new camera that you won't take back after 36 days here?

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  • Why isn't it allowed to sell second hand cameras that were purchased from your company trough the forums here, you are holding exclusivity and people should have the option to sell their cameras if you are not purchasing them back or taking them back (I missed the 30 days return by 5 days)

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  • Hi @shay,

    I'm very sorry for any frustrations you're running into with regards to selling or returning your camera. I don't know the details of your case, but can certainly have the customer support department revisit. The problem is the email associated with your community profile is not associated with any other Matterport account. Please submit a support request here and attention it to me so I can better assist you.

    Thanks,

    - Amir

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  • Thanks i did, got an answer checking status, but didn't get any answer back, from contacting 2-3 days after the 30 days time piriod, now i am 3 weeks waiting for any answer.

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  • Hey Shay, looks like the support team was able to get back to you. I hope everything is ok and sorry for any inconvenience.

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