Answered

Workshop wil not load in latest version of firefox.

I receive the following message. The browser could not allocate enough memory for the WebGL content. If you are the developer of this content, try allocating less memory to your WebGL build in the WebGL player settings.

What can we do?

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38 comments
  • Hi there @rockiesrealty! Investigating with the team now, is it working for you in other browsers?

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  • I have tried it in Edge and it would not load. Received a not responding message. It opened in a beta version of Chrome 55.0.2883.44 beta. It also loaded on a MacBook Air in safari.

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  • Got it! Any chance you can provide a link to the model in question? This sounds like the system you're using is running into a RAM/memory limit, which would make sense if it's a larger model, but that's just an initial thought.

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  • Here it is:

    https://my.matterport.com/show/?m=uWEm88HCtWg

    How RAM is suggested to run seamlesssly

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  • Hi, thanks @rockiesrealty! That's a great Space, but something like that should have no problem loading for most systems. Let me check with the QA team here. Do you know how much RAM you have, and/or how old your machine is?

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  • I ran into a similar error the other day after going through and taking snapshots for a good 45 minutes and then it popped up. Closed the window hoping my changes saved (they had) and started over; was able to continue on. If my system was running into a RAM issue, perhaps there is a memory leak.

    Great Scan! How high do you have your camera? It felt high when in the kitchen and the ceiling lights were in my face.

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  • Oh, great point, @airbornejon! @rockiesrealty,can you try logging out of my.matterport.com, restarting Firefox, and trying it again? Also, try closing other tabs/applications, just to see if that helps.

    Let me know!

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  • I tried restarting with tabs closed but received the same message. I am not using a very robust computer. It is an Acer One Tablet/laptop running windows 10 with 2g of ram and an atom z3735f processor. Do you think this is the problem running firefox? It does seem to be working with chrome as noted. I just tried try edge and got: An error occurred running unity content on this page. See your browser's java script console for more inform. The error was: Script error. when I hit ok it went to a grey screen. How much ram is suggested to run workshop?

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  • Thanks. This was our 1st scan and I think the height was probably about 5' 9"

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  • Hi there @rockiesrealty! Ah, with 2Gb of RAM, it's quite possible that prior to some of the recent releases, your system was *just* able to run Workshop, and now with some new features, it's struggling. A few thoughts:

    - We've heard of a smattering of issues around the current release of Firefox, and not purely limited to Matterport. They may have introduced a bug or two in their release (happens to the best of us!), so a future update might help.

    - Also, for Workshop, we're looking at some optimizing and tuning, to improve performance (most noticeably on older machines).

    For most folks, 4Gb of RAM is recommended, though many modern machines actually ship with 8Gb.

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  • ouch, the new Google Pixel phone has 4 gigs of ram. Upgrading to Windows 10 screwed a lot of people with lesser hardware. But don't fret, I'm running 16 gigs ram with a 4 gig video card and it still bombed.

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  • I had this "webgl" issue with my iMac and tried firefox, chrome and safari without success. I saw here it was suggested RAM may be the issue so I just went and spent $250 on 8G more and it still gives the same WebGL message when I try opening the workshop. This is my first scan for serious clients (architects, builders, developer) so can someone please help!!!?!?

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  • Hi there, I think you meant "try allocating MORE memory" right? That's the message I'm getting. Have you found a solution yet? I've got a scan here which is my first job for serious clients and I can't get into the workshop because of the WebGL message. I can find instructions how to get to WebGL in firefox, chrome and safari however when I'm there, no way to make changes to the WebGL memory as Matterport is telling me to do.

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  • Hi there @jonharding -- OK, let's first make sure your computer can support WebGL. Can you see the spinning cube at the link below, in any of your browsers?

    https://get.webgl.org/

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  • Yes, I can see the cube spinning in safari!

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  • Thanks for contacting me Scott!

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  • Love the 360 view link with the mattertag! GREAT!

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  • OK, @jonharding, that's good news -- that *should* mean your computer is up to the task. Can you confirm it's running the latest version of MacOS, and the browsers are all up to date?

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  • Yes Scott. OS X Yosemite 10.10.5 and Safari 10.0.1

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  • OK, and Workshop won't load in *any* of your browsers? I will ask our QA team, but it may take a day or two to figure out what's going on. :-/

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  • Can you post up a screenshot of the error(s) you are seeing? I am wondering if perhaps your system is only partially supporting WebGL. Thank you!

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  • Hi there @jonharding! Thanks for sending screenscreens of your model, that's very helpful! It's quite a large space! Well done.

    Do you know how many scan positions are in the model? Our system officially supports models with up to 200 scan locations (though it sometimes can support models with more cans locations than that). Regardless, the more scan locations a model has, the greater its system requirements -- so if this is an exceptionally large model, that's the likely culprit. If you're comfortable posting the model URL, we can investigate. Best guess is looking at the size of your model, you might require more GPU, but again we can get a better sense by looking at the model more closely.

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  • Hi Sibyl, the scan is a large one with almost 600 locations. I wasn't aware of the 200 scan limit. Here is the link: https://my.matterport.com/models/QozxHrf8eiz

    Please let me know your thoughts asap as I have clients waiting. Thanks for your help!

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  • @jonharding that dollhouse is amazing beyond belief - 600?? WOW!

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  • hey @jonharding - 600 locations...really quite amazing!! Ok, yes, that's probably the issue. Here's what I'd suggest:

    - Break the model into two pieces. To do this, duplicate the model in Capture, and then delete approximately half the scan locations, so one version has scans 1 to 300 and the second has scans 301 to 600 (approximately). You may wish to break at a logical spot (like between floors). You also make wish to keep one pristine duplicate of the 600-scan version, just in case you need to access it again.

    - Upload both. Once they process, each should load in Showcase. Then you can use Links in Mattertag Posts to connect the two models together, so you client navigate between them seamlessly.

    Hope that helps for now. Let us know if this works.

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  • I think the is the largest model I know of! The next one I have every scene is like 480. Great Job!

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  • Hi Sibyl, I broke this into 3 as per your suggestion which worked and I now have access through the workshop. I am however not sure how to execute your other suggestion with links in maturate to link them together seamlessly. Thanks so much for your help thus far....can you run me through this last suggestion please?

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