Answered

What happens to the highlight reels, matter tags, slideshows, labels, measurements, snap shots, ...etc. if you deactivate a model?

From what I understand, if you remove a model from the cloud you can still resurrect it by uploading the raw data files from your iPad to the cloud again.

After which you need to pay for an additional processing fee in order to recreate the model and have it hosted again in the cloud.

That said, how do you avoid having to recreate the highlight reels, matter tags, ...etc.?

These are produced in WorkShop which only works on the PC (or Macbook) but not the iPad.

Is this possible or does all this work need to be redone?

1

Comments

8 comments
  • Hi @ssquires32,

    Great question. When you process a model from Capture into a Space in your account, what you're doing is similar to baking a cake. Once the cake is out of the oven, there's no way to add more flour or another egg at that point. Meaning, you can't add more scans to the same cake, but you certainly can bake another one. When using Workshop to add Labels, Mattertag Posts, and Snapshots to the highlight reel, you're essentially icing the cake and making it fancy. A fresh chocolate cake is great, but nothing beats a fresh chocolate cake with German Chocolate Frosting - IMHO :)

    If you delete your Space or trash a cake, the fancy frosting goes with it. Meaning, if you process a new Space, all the work you previously did to make it all fancy will have to be done again. By the way, you won't have to pay for an additional processing fee since it's considered a re-process and not a unique Space.

    That said, when you delete a Space, Matterport doesn't just shred it and toss it out to the city dump. Instead we lock it up tight and archive it in that big warehouse from Raiders of the Lost Ark. Meaning, instead of processing a new Space, you can contact us to help get your fancy one back.

    I hope that helps :)

    -The Matterport Team

    0
    Comment actions Permalink
  • I'm ready for dessert!

    0
    Comment actions Permalink
  • Hi Amir - sorry for the slow reply on this one!

    Is there any way to to copy the highlight reel and other "icing" objects from one processed model to a newly processed model?

    After spending a lot of time creating the highlight reel on one model we discovered an issue that required us to reprocess it.

    We'd like to be able to copy the highlight reel from the previous model to the new one in order to avoid having to go through all that work again.

    Would we need to contact you guys whenever this happens or is there a work-around?

    Cheers,

    Stu

    0
    Comment actions Permalink
  • Hi Stuart,

    I don't know if that will be impossible forever, but it's not possible right now. The reason being, every time the model data in Capture is uploaded to be processed, it will process just a little different.

    The processing engine will build the final Space along 3 axes as you can see in this graphic. The problem is that every time it does so, the mesh will be off by a fraction of a degree along one or more axes. This results in the entire Space being skewed in some way when compared to its copy with all the "icing." Because every point on the mesh is even just a little different from it's twin in the other Space, the system doesn't recognize it as the same point in the mesh and, therefore, wouldn't know where to position the Mattertag Post, for example, of from exactly which angle a Snapshot was captured.

    I'm sorry for the inconvenience and hope that makes a little more sense as to why this is such a technically challenging problem to solve.

    0
    Comment actions Permalink
  • Hi Amir,

    I think that it would still be worth a test to see what would happen to the quality of the "icing" if you just re-used its coordinates from the original model.

    I guess it all depends on how much difference there is between to the two models after the processing engine does its thing.

    In some instances, all that the MSP is doing is trimming the model or adding windows or mirrors so I get the feeling that (most of the time) the differences between the coordinates systems of the models will not be that significant.

    This sort of reminds of datum shifts in the surveying industry - in which case you can just 7 parameter shifts (X,Y,Z, Rx, Ry, Rz, Sc) to do the work :-)

    Cheers,

    Stu

    0
    Comment actions Permalink
  • As long as it's something that can be reverted if for example, a trim line is now removing the wall instead of only what's on the outside of the wall, then I'm all for it :)

    0
    Comment actions Permalink
  • Matterport-Amir, referring to your note of January 11, 2017, paragraph 3: Are all deleted spaces archived in this manner? Is there a recovery fee to get the deleted space back? Or does it just take up one of the spaces that are hosted without an additional recovery fee? 

    Thank you!

     

    0
    Comment actions Permalink
  • If we have a project with 60 Mattertags, and a customer asks us to add one photo to the same project, so you have to process the project again: do we have to build the 60 Mattertags again?

    0
    Comment actions Permalink

Please sign in to leave a comment.