Answered

STOP PUSHING CAMERA SALES TO OUR CUSTOMERS!

Dear friends at Matterport,

I have learned that every time someone asks for a MSP your first reaction is to offer him a Matterport Camera so he can do it by himself. Then, if the sales pitch doesn´t work, then you suggest a MSP in his area.

Honestly, this is not only unfair to the Matterport Service Providers community, but also a very poor marketing strategy.

I suggest you to fire immediately your Marketing Vice President and search in the market for someone who really understand business strategy.

Are you a camera manufacturer or a provider of 3D experiences?

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Comments

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  • Thank you for your comments, @george. I appreciate you taking the time to write. I am the VP of Marketing and I would like to address your concerns. We are in the business of introducing Matterport 3D models to the world, and that means letting people know about the benefits of our immersive system. We want Matterport to proliferate and to that end, we want as many Matterport models out there as possible, whether it is through camera ownership or contracting with the MSP channel.

    The way we look at the market is through segmentation. For example, in the real estate space, we encourage those who have a lower number of listings or do not want the hassle of owning a camera to use an MSP. For those with a higher number of listings who are looking for the lowest cost solution, we encourage them to buy their own camera. You can see that segmentation laid out on our website.

    Our expectations are that if an agent has an MSP in their market who provides acceptable service and price, it is unlikely that they are going to make the investment in a camera, but we can’t be completely dependent on the pricing strategies of our channel. To that end, we want agents to understand what it could cost, if they did it themselves so that they can be informed consumers. We do see that the MSPs who are responsive and price their services appropriately have significant demand and attract real estate clients who might otherwise buy cameras. Please know that there are many very successful MSPs out there.

    I hope that this sheds some light on our marketing programs. You might also find this community thread interesting, to better understand all that we are doing to support the MSPs. I trust that you will see added benefits shortly.

    Thank you again for sharing your comments on our community.

    Linda

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  • Thanks for bringing this up, @george! Keep the questions coming, glad to have the dialog.

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  • @MP-Linda

    Thank you for responding to the outcry. I believe many MSPs do understand that Matterport promote and sell direct to realtors. I challenge the rationale in the segmentation, i.e. whether the MSPs who serve the Realtors are indeed part of the same market segment based on end use of the output of the camera not the camera, but that aside for the moment.

    The key issue is how Matterport represent the costs to the end consumer in this segment; by advertising $70 per listing (i.e. some 64 listings excluding Matterport processing & hosting charges, taxes, labour (production and post-production), travel etc). Indeed the $70 is not a majority of the cost in the delivery. This is misleading but more to the point gives realtors the impression that MSPs rates are excessive. The Facebook community forum has an example where a MSP lost a client contract for a 11,000sqft space directly as a result of this advert.

    The recommendation is the advert be adjusted to either show a more inclusive realistic cost, or reflect that the $70 is the minor cost in the delivery of a full featured Virtual 3D Tour.

    Given that the larger market has more photographers with other client sectors (as your own marketing support recognizes) RE is but one, and while important to gain exposure and a foothold, not an end in itself. An analogy to clarify; RE is like one retail chain, amongst all retailers. For Matterport to be ubiquitously used in these sectors the MSP community should be viewed as a uber-segment.

    I hope this clarifies one MSP viewpoint and leads to a more collaborative resolution.

    Thank you again for taking the time out to communicate with key customers.

    Simon

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  • Great comment @simonmodera the $70 per model is all over Matterport communications and hence it makes sense that when a prospect contacts a MSP and receives a $0,20 per sqft quotation runs like hell.
    By the way, I would like to talk to the sales representative that told me that the Matterport services were quoted between $ 0.30 to $ 0.70 per sqft depending on the market. What a joke!
    So, to sell a camera to a service provider you say that the price is $0.70/sqft and to sell a camera to a real estate agent you say that $70 per model is OK?
    You know, I am sure that the ticker name when Matterport makes its IPO will be M, but not for Matterport but for Misleading

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  • Thank you for this additional feedback. I understand your concerns and we have updated the website to reflect the options more clearly.

    I will also be in touch with our sales team first thing in the morning to discuss what you have brought up. The MSP pricing that you suggest they quoted you is way out of line. We have not trained them to say that, so I will ensure that this does not happen in the future. Quite frankly, we have seen MSP pricing start at below $0.10 a square foot to significantly higher, depending on the breadth of services offered as well as the geography and size of model.

    Again, thank you for sharing your thoughts on our community. I will continue to monitor your comments here, so that we can ensure that we are doing right by our MSPs.

    Linda

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  • Thank you very much @linda-1909 I strongly believe that if we start comunicating and understanding each other we can evolve towards a stronger MSP's comunity and hence a stronger presence of Matterport in the market.


    I am still not convinced about the validity of your strategy targetting end users instead of photographers, as well as I dislike the intrusive branding of Matterport - new ugly and big logo in the lower right part of the screen -. It feels like you want everybody to know that Matterport is behind my models and are desperate to attract my customers attention to sell them cameras. I don´t know, maybe it is not your intention, but this is how the MSP comunity perceives it.


    We can discuss for hours about the characteristics of the Matterport business model, and I am not an investor but a customer. My only concern is that I have invested money and a lot of time and effort trying to establish the Matterport brand in my market, and I wouldn´t like that Matterport steals the business once all the effort has been done.


    Just today a coleague from New Zealand told me that she put a lot of effort to place Matterport in the country's portals, and started working with one of the major real estate companies in the country...until Matterport contacted the company directly and offered to sell cameras to that company.

    I know, you may say that the customer was too big for a single MSP, but have you considered offering an attractive business proposition to the MSP so she could escalate her business? Is simpler to sell cameras and collect the cash than elaborate an smarter strategy, isn't it?

    You say that "We are in the business of introducing Matterport 3D models to the world, and that means letting people know about the benefits of our immersive system.". If by letting people know about the benefits of your immersive system you mean to work hand on hand with the MSP network, putting money and efforts in marketing campaigns, I am with you, but if this means to sell cameras to anybody, then I have to disagree.

    I need you persuading Booking.com, Expedia.com Airbnb.com and others to accept Matterport models for their hotels. I need you working with major players in the real estate business around the world creating awareness and not playing cheap tricks to sell cameras. This is something that you can do and I cannot because I have not the size or importance as a small entrepreneur. You have the power to do it.

    If you develop the market, I can generate tens of models per week and I can purchase more cameras and grow. If you sell a camera to a real estate agent, the agent will soon realize all the costs involved and also the fact that he makes more money visiting customers and sellers than playing "photographer" with Matterport. He will put the camera aside and you will no longer collect any fees. By selling cameras to any real estate agent you are created soon to be frustrated users that will make a poor service to the brand. Think about it.

    A few months ago I asked for Matterport help because I was going to participate in an event targeted to Real Estate companies. I paid for the booth, brochures, etc, etc. I only needed your master brochures in illustrator so I could translate them....nobody could help me.

    I am looking forwart to hear more from you in the future announcing better news for the MSP comunity.

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  • @MP-Linda Hi Linda, So I'd like to ask you, do you think that we as tour companies know a thing or two about working with Realtors and producing Tours and Photography for them? Im sure that we know a lot more than a tech company such as you. You can do all the marketing surveys you like and it still wont tell you the true habits of Realtors. You have to be in the trenches with them for a long time to really understand them.

    Ive been doing this for 11 years now and prevous to that, I was a Top Producing agent ($165 mill in a 3 year period). I know from being on both sides of the fence and just how Realtors are in their business. The ones that "get it" and make the money are the ones that use our services. They know that their time is more valuable doing what they do best to list and to sell. Its certainly not taking photographs, video and now 3D Tours. The agents that think that by creating their own photos and tour that they are in effect putting money back in their pocket are the ones who are always looking to see what they dont have to spend money on.

    Sure, you'll get some sales from these agents, but they will surely wither and die as they are always too busy trying to find ways to save money rather than the sucessful ones that delegate anything else thats not directly related to working with a seller or buyer. Most of the other agents will tell you how wonderful our product is, but they are just words. Those ones wont spend the money at all. It took me two long years to find that out. Most agents arent business minded and dont run themselves as a business 90% of the business is done by 10% of the agents and those are the ones that delegate Tours and Photos to others. You will surely devalue your product by selling to agents direclty as most will not like the monthly fees.

    The 10 % of agents that do the business make at least $150,000 net per year most likely spending $100,000 on marketing and any staff. So at $250,000 a year, based on a 40 hour work week (yes, they learned how to work smarter, not harder, thats why they are at the top of their game) thats 2000 hours per year if say they work 50 weeks per year. So that makes their time worth $125 per hour. Therefore, it makes NO SENSE to them to buy a camera and to try to do it themselves. Most MSPs say they average 1 hour per 1000 sq. ft. So its 4 hours for a 4000 square foot home. So four hours of that agents time costs $500 plus the hosting and fees that they have to pay for.

    Right now, you are wowing them with the technology. Once that wears off and they come back down to planet earth, you will see a lot of cancelations of hosting and a glut of cameras on the market which will certainly devalue the overal product. Matterport - are you listening? LEAVE IT TO THE PRO'S. If you had only sold cameras to PROs and not agents, I can assure you that you would have more 3D tours in your library than you do have now.......

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  • I think I can see both sides of the issue here but primarily from the technology side as opposed to the target market here as I both sell VR and simulation hardware/software AND services and have done for over 25 years.

    The Matterport camera is a straightforward device to use and it's plainly targeted at the 'non technical' user, which is obviously realtors and other folk with the requirement for tours but not the skills.

    Matterport need to shift cameras and hosting, it's their business, and I'm sure that the Realtor market is much larger than service providers so they're never going to stop selling the camera to their target market.

    Its down to us to be able to create our own market and sell our USP as being professional, creating a high quality tour from our experience of using the device and in the long term quicker and cheaper

    What I really objected to was the frankly BS 'headline catching' figure of $70 per listing for 30 properties a year which is plainly false no matter how you amortize the cost of the camera and factor in time, hosting charges etc etc.

    I don't have a problem with competition but I do have a problem when the manufacturer who is a competitor is spreading misinformation.

    I've experienced that in the past with a software vendor who established dealers (at high initial costs) and then proceeded to sell direct......

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  • The next big thing that needs addressing is self hosting.

    I don't have an issue with the processing being done 'in the cloud' (although even to have that locally would be good), but I truly believe that once processed we should have the ability to download the full model and then host it on our own servers using a licenced embedded player.

    I don't expect Matterport to release their proprietary format but a licenced player that uses model identities linked to your player licence . That would prevent unlicensed use of models and would protect both Matterport and the creator of that model.

    An affordable annual service/support charge also tied to the amount of models being hosted in this manner would still give Matterport an income stream but then give the end user the ability to support and embed their own models on either their client's or personal servers.

    That is certainly something worth considering and will give us the users and much more secure feeling of ownership where at the moment I feel very vulnerable.

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  • Hi David, Before Matterport, how many Agents do you know that have spent $5000 on a Pro Series DSLR Camera? I for one dont know any and I know hundred and hundreds of agents. Nikon nor Canon markets their $5000 plus cameras to the every day comsumer but you will see their ads in the Proffesional Camera Magazine targeting Pros. Just because Matterport comes with easy instructions doesnt mean they are correct in their business plan.

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  • I take your point, but Pro Series DSLR cameras weren't designed for the amateur market, (although plenty of well heeled amateurs do own them) whereas the Matterport was.

    The simple fact is Matterport will continue to sell direct to Agents as that IS their business model, just because we may not like it doesn't mean that they're wrong to do so.

    I believe there are plenty of other ways they can add to their bottom line other than just attempting to flood the market with cameras by offering additional service such as licenced standalone players and extracted photospheres for use elsewhere for example.

    What they shouldn't do however is misrepresent what the true cost of tour creation is and stick to pushing the benefits of a 360° tour and more actively support the MSPs.

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  • Selling my matterport camera and getting out. Anyone interested please contact me Vic Pichette 401-225-4104

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  • this is a test. trying to see why my post wont go through. ;(

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  • Thank you @george for your feedback. Your comments on our Community are helpful to both me and our extended team in better understanding the MSP perspective, so I am appreciative that you are spending the cycles to share and consequently, I wanted to address the points you have brought to our attention. And I encourage you to continue to share in this productive conversation. ;-)

    Just to circle back on a prior issue that you identified, our sales team has been instructed to refrain from quoting MSP pricing, and to instead provide information about the parameters that affect pricing, specifically breadth of services, geography, size of model, etc. Please bring it back to my attention if you experience this practice again.

    Regarding your point re the New Zealand situation, I want you to know that each of our enterprise discussions typically begins with a needs assessment with the customer to determine whether camera purchase or leveraging our MSP network is the best implementation option. Just last week we put a large national company in touch with MSPs in 20 of their target markets for this reason. This is one example of what we’re doing along the lines of what you describe to develop business prospects for MSPs.

    This, in conjunction with the process cleanup shared previously, is part of ongoing effort to strengthen our MSP Network. We track scan leads every day as part of our core KPIs, and actively direct funds to grow that business.

    Regarding your request for a master brochure in Illustrator, where did you send this request, and do you recall when? We do have a number of “self serve” collateral pieces - perhaps we need more and other formats. This is something that our team will investigate further - please let us know what would be most helpful, and perhaps if others could chime in as well, we can be ready to fulfill requests like this in the future.

    I am going to continue this in a second post, as I think this box will not allow my full post!

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  • Ok, so I continue...

    Regarding companies accepting Matterport models for their hotels, we have a very active business development team who is working to develop important relationships for both Matterport and the ecosystem. We are very much aligned on the importance of these types of relationships.

    Branding is a topic that is near and dear to my heart ;). While I appreciate your concern that it was placed there to attract away customers, please know that that was far from the intent and I am truly sorry that it came off that way. As with all of our product updates, we gather significant customer input, so clearly in this case, we did not hear all of the voices involved.

    The branding was placed there for a few simple reasons: The first I cannot share with you at this time, but I expect you will consider it to be a positive. The second is this - just as we encourage all MSPs to build their brand in the marketplace, we need to build ours. People recognize the Matterport experience as a quality experience that is different from static or 360 tours, and so, by highlighting that something is Matterport, it helps everyone in the ecosystem. It helps MSPs such as yourself when you are marketing that you offer Matterport to potential clients. If they are familiar with Matterport’s brand, it is easier for you to explain the value of your services and focus on providing top service, instead of educating the customer on what Matterport is. It’s similar to saying “Intel inside”, suggesting that a computer is of a certain quality because it has the Intel chip. Perhaps a smaller footprint would be more palatable, or perhaps you have other suggestions. I am interested in hearing ideas on how we might achieve our mutual goals here.

    Again, I appreciate your time, and I look forward to more constructive input - I consider these to be critical matters and I am happy that we have begun this very important conversation.

    Thank you again

    Linda

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  • Thank @simonmodera for your input. While we have had a few real estate brokerages tell us that they were delivering at a cost of $70, we removed that from the website when we started reading the comments that it wasn't realistic for most and it was setting up an expectation that was not helping our MSPs. I hope that you will have the chance to see our updated price description which seems to be more in line with what our MSPs are telling us. Again, we appreciate the input. Thank you for helping us to improve our messaging.

    Linda

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  • Regarding the Matterport Branding"Bar". Thats the biggest excuse you can give us and to be honest not really even laughable. I think its more like an insult to our intelignece. I also think that it just goes to show your utter contempt toward us when you wrap it around an excuse that you cant tell us right now.

    What, you guys think that none of us understand branding? You say that you gathered signifacnt customer input. I call you out and say that 'thats a lie'. Are you really going to have us beleive that you asked other customers 'would they prefer to have your logo on it the way that it is now' or 'the way that it was before'. Then have us beleive that the majority of them said "Yes, we prefer our tours to have the Matterport Branding" on it. You really think we must all be idiots.

    Why not admit that you made the Coca Cola change of formula mistake and change it back to the way that it was. ITS A MISTAKE TO CHANGE TO A FORMULA THAT NO-ONE LIKES. Unless I am wrong on this. Calling all MSP's. Does anyone out there like what they did?

    You obvoiusly dont have any idea how many MSP's are raving mad or just dont care to know or worse yet, are too full of yourselves to care about any of your loyal MSP's. You will take your Loyal, biggest Fans and turn them against you. Believe us when we say, as soon as another ship comes by, we will all jump on it even if we lose money in doing so.

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  • @linda-1909 I 'liked' your posts as you did take the time to respond on here which shows that you are at least listening, however, while not as angry as @colinforte I do have to agree with him that patronising MSPs in your responses is not a good idea.

    I can't see how there can be any big secret that you cannot share as to why you added a new branding bar. If there genuinely is a good reason then surely it would have been better to wait until you could reveal the whole reason/project and ask for opinions from your customers then rather than adding it piecemeal and just looking like you're spending your time promoting your company & hardware on our tours. Canon and Nikon build amazing cameras but they don't indelibly embed their logo on every picture you take.

    Rather than tinkering 'around the edges' I think you'd be better looking at implementing other solutions to open up your 'walled garden' and allow is to self hosting via a licenced player and give us the ability or offer a service that is able to extract photospheres from a selection of scan points or viewpoints to either use in the Google Street view App or even build into standalone tours.
    I suggest you look to grow your sales into other areas rather than attempt to squeeze the existing market to death and alienate existing customers who have all built your brand for you.

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  • @David:

    Hi David,

    Sorry, Im not sure that I made myself clear in what I was trying to compare. I do like your comments.

    Maybe I will try to explain myself another way. Pro DSLR Cameras basically dont operate any different to consumer ones. Its that they are far more superior in quality and therefore way more expensive. Take the 'L' Series canon lens can be around 3-4 times the cost of a non 'L' Series lens. They market 'L' series to the Pros as Pros want the best because they do it for a living. They market the others to the consumer market.

    What Matterport doesnt get is, that yes, an agent can easily be sold on the "Wow Factor" of the Tour and its realitively ease of use quite easily. They of course collect many more $4000 selling them direct to Realtors, than us guys. However, them spending $4000 on tour equipment is not something that an agent would not normaly do (or anything else I can think of for that matter).

    Theres been plenty of tour equipement that they could have spend big money on and avoid using a professional on but the don't. Once the excitement falls off, they will have buyers remorse and they will be canceling their subscriptions and selling their cameras. Thats the bit that Matterport doesnt get.

    Matterport is trying to make mini tour operators out of Realtors thinking that the more cameras they sell, the more hosting plans that they will get. It will of course work in the short term, but not in the long term.

    What next, agents to print their own postcards? This can easily be done for way less money using inkjet printers with 5 'no cartridge printers' (ink bottles) than using a professional printing service that does it all for you. The investment to do this is way less $$ money that buyer a Matterport camera. But they dont as theres no 'wow factor' in printing their own brochures.

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  • Just an FYI, I was offered one for $2500 if thats any guide to you. I thought about it as a back up, but then thought I would hate to buy it and then a newer version comes out....

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  • @colinforte

    Seems like I did misunderstand your Pro DSLR comment. I actually own a couple of L series lenses so I'm aware of their cost, but I assumed you meant a tool with a similar function but higher quality when you used that comparison to the Matterport. There are a myriad of alternatives to the Matterport, some are much cheaper but the quality is lower and the stitching and hosting process is much more complex which makes them unattractive.

    Reading the second part of my response to your post again I realise I didn't write it very well.

    What I meant to say was that I'm sure Matterport at its inception thought that there market was 95% real estate with some other uses and so their sales & marketing effort was mostly aimed at agents. So their business plan to sell to agents still has merit for larger practices but as the 360/VR market has advanced and matured I don't think their thinking has.

    So that's what I meant is that the business model isn't wrong it just hasn't evolved as it should have and they seem to be approaching this in a very blinkered way and assume that an agent will build the tour at the same time as they compile the listing which I doubt happens.

    Totally agree about the marketing material.

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  • Hello @linda-1909

    Thank you for your responsiveness! While the $100 still creates an unrealistic expectation the wording is much improved to ensure prospects ask the right questions.

    I am equally concerned about the potential for buyer frustration and abandonment* when there is a realization of real effort and management overhead involved. A single repeat upload for any reason means sub-zero ROI. As you are no doubt aware re-upload happens frequently. This forum and the MUG on Facebook have been very useful to lessen the impact. You have a valuable resource in the user group. Many requests and recommendations are intended for effective and efficient delivery by owners working to get a ROI.

    *Abandonment will simply serves to create a used market that devalues the investment but also drives negative perceptions.

    I have a hotel prospect and need to have confidence regarding the yellow banding and mattertag with links to other models; please can we get a definitive availability date for each?

    Thanks again

    Simon

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  • Thank you @David for your input. Perhaps I should not have indicated that there was something that I could not share, but the truth is that I wanted to be responsive to @George on all of the issues that he raised, including branding, and I would not have been doing justice to the answer without that suggestion.

    I will pass the rest of your comments to our product team about the piecemeal.

    And yes, we are looking to grow sales in other areas, for both cameras and scans alike. All signals that I see are that the numbers for scan leads are going up, and we have aligned some processes as well, so I am hopeful that those of you who are looking for more leads will see some changes. Also, keep in mind, Matterport is used in more than just residential real estate and many MSPs are getting business in travel and hospitality, commercial real estate and beyond.

    Again, thank you for taking the time to write, I appreciate your reaching out.

    Linda

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  • I totally understand the concerns and frustrations with larger (or any size) brokerage buying their own camera and doing the work themselves. I've invested the money, and 3 years 10 months of sweat equity. About two years ago I quit my full time job to work a part-time schedule while I built this business. Early this year I was able to commit to doing MP photography full-time. No, I’m not making as much as I’d like and the growth is slower than I like.

    It has built slowly – it’s a new product without an established market, real estate agents have been slow to learn about it (regardless of how much marketing MP has done) and slower to adopt it. MP posted in a recent blog that 1% of real estate included a MP 3D Space in the last year. (My guess it that was probably even rounded up). While we are looking for ROI, I'm sure the angel investors in MP are looking for that also. My guess is MP is disappointed in the adoption as much as we.

    Per the Properties Online '2016 Real Estate Tech Trends', only 9% of agents offer videos, while 73% of homeowners say they are more likely to list with an agent offering video. Video offerings have been around quite a while and still have a low exposure and adoption rate. Imagine if 3D Spaces got to 9%, or more. Is it possible that if a few major brokerages drive exposure, the overall market might improve more quickly? My conversations with homeowners while doing a shoot is they are much more impressed with a 3D Space than they are with a video.

    Personally, I've stayed away from the large brokerages out of concern that they will start doing their own – as Redfin has demonstrated. Frankly, I'd rather have a brokerage buy a camera now, than six months from now after I've developed a business plan around them. It's also very likely that in hospitality and commercial applications the bigger companies will do it themselves. So my focus, to this point, has been mostly to smaller brokerages and individual agents. Some may say it’s been a mistake on my part. I also work with a full-services real estate marketing firm, and even with their promotion of MP. 3D Spaces adoption has been slow.

    There is a great amount of opportunity outside of real estate that has not been mined yet. Most businesses don't know about this product yet, let alone how it will positively impact them. My goal is to get real estate to represent 30% or less of my business. How to do that remains to be seen.

    Matterport needs to sell cameras to be commercially viable, and at the same time needs the support of MSP's as we camera operators are their life-blood. I want third party solutions as much and as quickly as anyone. I also want those solutions to be totally supported by Matterport so when changes are made to the product, I’m assured the third party solution will continue to work.

    Right now, I present to my clients and prospective clients what the product offers them now. Not what I think or hope will be available in a few months or quarters. It’s also important we MSP’s do share our ideas and concerns so MP has a better idea of the challenges we are faced with.

    And while I’m naturally concerned about MP promoting camera sales as the new owner will likely be in some form of competition to me, I’m even more concerned when MSP’s use Matterport 3D Spaces as a ‘loss leader’ and advertise a $99 price and cheapen the value of the product.

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  • Thanks for your reply @linda-1909.
    If you are looking to grow services and sales into areas where a long term hosting solution is going to be required I believe it makes it even more imperative that you look into offering something different to the current hosting solution.

    While the current subscription offering works well for short term requirements such as property listings what happens if, for example, the direction of my business changes and I sell my camera and close my hosting plan, does a scan I may have done for a hotel or museum then disappear?

    This is where I believe the opportunity to offer, as I've mentioned several times elsewhere, to offer a licenced 'standalone' player that can be hosted on my or the clients own servers

    Equally I believe you would open up your markets significantly if you allowed users (for a reasonable fee) to download photospheres from selected viewpoints of tours that could then be used in Google Street View and/or used to create walkthroughs using VR tour software.

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  • I am amazed that Matterport asks for our feedback wanting us to tell them how they can help us promote our business but then turn around and solicit sservices and push the purchase of their camera to the very clients we are working with. I do 3D tours on the side for my Photography business but I work in marketing in real estate and an email was sent to my boss:

    I'm curious to learn what you do to stand out from the competition in your market. Matterport 3D might be helpful for your business.

    Current Matterport users:

    90% state that Matterport helps them build a stronger brand in their market

    83% are more competitive because of Matterport

    74% of realtor users win more listings because of Matterport

    Realtors also report that home buyers are 60% more likely to email and 95% more likely to call about a listing that includes a Matterport 3D tour.

    To learn how Matterport can help, call my direct line at 650-316-5858.

    Best,
    Paul Grasshoff
    Sales Director
    650-316-5858

    Paul just happens to be the sales director at Matterport so a reply was sent to this email stating that his assistant/ marketing director was a Matterport 3D camera owner and his reply was that it must be Ann.... Hello who is Ann??

    I would think that Paul being the Sales Director he would know that there was more than one camera owner in the area! Why would he just assume Ann was who was being talked about.

    I am amazed by this as I have signed up on the Matterport sight to be a service partner last year when I got my camera and not once have I received any leads from Matterport but Paul is quick to throw out Ann's name!!!

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  • Thank you @david.

    You raise some valid points here, and we are in fact looking into a number of things to address some of the points you have raised. The industries we serve operate different from one another and we are considering options to meet their various needs. Stay tuned, and thank you for your thoughts. They are helpful. ;)

    Linda

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  • @Matterport_Linda

    A note about quoting costs and prices - to an international audience. I always do the mental math for exchange away from USD$ to our currency - also called the dollar - but few remember this. I got the $4500 camera cost quoted back to me the other day so when I reminded them that at current exchange rates of around 1 USD$ to +- $1.35 (higher with bank commissions) the Camera alone is >$6000 plus import duties of >$300. Then the monthly & processing fees are higher too when factoring in exchange and bank commissions too. So when Matterport quote $100 cost per I would recommend you add the "USD" prefix to all your pricing and survey results like those Realtor supplied numbers in today's webinar survey.

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  • Hi @Mistya5 - we sincerely apologize for the mix-up. Let me contact you via email to ensure all information we have on hand for your MSP profile is up to date and accurate. Thank you for being a part of our network!

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  • YES! This happened to me this week. I bought the camera. I pay a monthly fee for hosting. I pay for uploading my models. I hustle up my leads and customers. I take the pictures. I edit the model once it's processed. And Matterport tracked my customer, called them, and attempted to offer them a "better deal". In this case, I took pictures on Sunday, had everything ready to go on Monday, and Matterport was approaching my customer by Tuesday. Seems a little unethical to me.

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