Bone To Pick About New Leads
Got a bone to pick with Matterport on the way that they handle leads for service partner requests. The other day I was sitting down talking to one of my friends who happens to be the only other Matterport provider within 100 miles when I brought up one of the leads that I had recently gotten from Matterport, and how the real estate agent was ridiculous (asked for a service provider, I called her within minutes of getting the email notification, she told me they have an in-house photographer and didn't need me, ok whatever.) so that he might get a laugh out of it. I showed him the email because he was curious about the name and that he had gotten an email earlier, and low and behold he had the same email sent out at the same time.
So what does this translate to. First and this should be an immediate fix from Matterport, you are delaying the leads sent. Having worked closely with boat manufactures as their web developer, and having sold cars in my past, every second counts for lead response time. Send the lead as soon as it is received (alternatively the real estate agent could just boarder on being mentally retarded, and if that is the case, and you are sending the leads immediately, nothing to fix.)
Second, this also means that Matterport is double sending leads (may be sending it to even more individuals in large cities.) This IS NOT GOOD FOR YOUR BUSINESS. When someone is looking to buy something the last thing they want to do is ask for a price then immediately be bombarded by phone calls. With something like the 3D showcases we do, that will significantly lower the chance of someone buying that service if bombarded with multiple calls.
Matterport, you have been dishonest with how you have handled leads (yes, not telling us how this works is dishonest, and still a lie) I believe this has been done to artificially increase the number of leads we (MP service providers as a whole group) are receiving to justify our own continuing costs of the hosting and processing fees, and to hide a failed attempt to garner significantly more leads through your advertising campaign.