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Why do some scanning locations work in workshop but not in the showcase?

I have a situation where the scan spots are active in workshop and I can go to any of the scan locations however once I am out of workshop the entrance into the front door is blocked and will not allow entry. Any suggestions? There are no marked windows or doors or mirrors that would block this. See the issue here: https://my.matterport.com/show/?m=dAopXxuLziC

thanks for any help

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  • You have to use a trim tool trick.

    Do you have my number still?

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  • Hi Todd,

    This is a great example of mesh in the doorway. Workshop can walk through it because it's build a little different and design for editing so it can do things 3D Showcase can't.

    You can see in the image below the mesh when looking at the dollhouse view.

    Justin's suggestion is right no. You can use two trim lines in Capture as indicated below to remove this mesh without any additional scanning.

    The trim lines should be on either side of the door, but now too close to the doorway. The remove arrows should be facing each other. You're basically sandwiching the doorway between the trim lines.

    Once that's done, re-upload the model data and you should be set.

    I hope that helps.

    Amir

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  • @afrank

    This needs to be a sticky somewhere. I tell at least three people a week about this trick to getting through a door. Maybe something about I know I scanned but no scan circles or broken circles?

    I didn't quite understand the question but I figured that is what he was talking about!

    I remember the first time I encountered this problem. It was only my second scan and I was freaking out why I couldn't go through the door when I knew I scanned on the other side. It is a good learning experience and gives you confidence that you can overcome any problem with a Matterport scan.

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  • Yup, I think you're right. We'll work on a way of getting the word out there faster.

    Thanks,

    Amir

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