Answered

Frustrated with inability to convert to Google Street View.

One of the main reasons I bought this camera was to use it for Google Street View, which at the time, you could do. This camera has only 50% capacity since this feature is no longer available to us because Matterport shut down the site that was offering it. And to make things worse, now we can't even export 360 images. It seems like I made a mistake in purchasing this camera and should probably purchased something for a lot less than $3900 that isn't so crippled by the company who sold it to me. If anyone has any advice for me, my phone number is 508-847-0902 and my email address is tony@ewavemedia.com. It frustrates me to no end to know that I can't use this camera to its full capabilities. Matterport... please reconsider your stance of crippling your amazing product to a fraction of its potential.

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Comments

9 comments
  • Hi there, @tony-1!

    Good questions. The Google Street View functionality was provided by third parties, not Matterport itself. And, unfortunately, that particular use was against our legal terms, so we asked that the developers end the service. It sounds like you're aware of all of this. Obviously, no fun for anyone involved.

    That said, we know third-party developers are critical. We've engaged with a few, and will be engaging more in the future, as we try to learn more about what functionality they're after, and what we can do to support that. This won't be a fast process -- authentication, security, privacy, and other key topics need to be worked out. But you're right: it's important.

    ...I know none of that makes the position you're currently in any easier. But we are listening, and we want to help -- even if it takes longer than any of us want.

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  • I didn't realise that functionality was available at an earlier point.

    I'd suggest Matterport are missing a large market opportunity in offering that functionality as a service themselves.

    I'd be happy to pay a small fee to be able to download/create photospheres from a number of viewpoints to allow me to create a tour based on these to either embed as a Google Street View or build a tour that I could host on my or my clients own servers.

    That would open the market up significantly in my view.

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  • Excellent points and something we're looking into, @David Hothersall!

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  • I lost two sales today to Google 360. The ability to have Google Maps and Street View sync with this platform is a must. The clients I met with agreed our software is superior, however they went with Google for the Street View functionality. What can be done so we are not being undersold by Google?

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  • @Brandon It's obviously possible as it was being offered by a third party as mentioned above.

    Surely Matterport can offer this functionality as it just increases the abilities and USPs of the device, I've added this as a topic in Product Suggestions here so anyone who think this is a good idea please go and vote for it.

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  • Hi Matterport-Scott. My clients aren't (yet) beginning for this, but I see it down the road. It would be considerate customer relations with us MSPs if Matterport shares whether this is a technical issue held up by coordination with Google, or is a turf-war issue over technology. If the latter, such info can help MSPs to consider offering an additional, albeit inferior, technology for customers requiring Google integration and willing to forego Matterport's superior views. Just a thought.

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  • @Matterport will you please provide us with information on if this will be possible again? Carrying around two cameras to do Matterport + Google is a strain on time. The ability to achieve both goals with one system would be great.

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  • Would this include being able to do a walkthrough of the building? I've noticed some establishments on Google Maps have that capability, but can't find out how to accomplish this by using data from a Matterport.

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