Bright and Washed Out

Here's a quote from a client (art gallery owner):

"Finally, the video is a bit bright and the art looks washed out. Can you saturate it? Even when you click onto an art work for a closer look, the works look overly bright and washed out."

This isn't the first time I've had this complaint, and won't be the last. It would be really nice if Matterport would open some very basic colour correction controls in the Workshop.

Here's the tour she's referring to:
https://my.matterport.com/show/?m=TkZh9GcXFNd

Any good reply to this? I was thinking to say "due to the nature of 360 images, if I edit one area that's overexposed, it'll underexpose all areas that are well balanced. Sometimes I have to find a happen medium and split the difference". This of course is bs since I don't actually have controls of the colour. Thoughts?

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5 comments
  • Can they turn the spot lights off above the work while scanning? I think it is the bright lights messing with saturation. I honestly think it looks good but some of them have a hotspot because of the lights.

    I would try to scan with the lights on art off and try to scan in front of each piece. Then in workshop, turn off scans that have bright spots.

    I know it will be a pain but it might get you better results.

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  • I agree with your response justinv. Bu let me also add, Unfortunately we don't have any tools for adjusting saturation or colors on any particular tour post-processing. We are always working to improve our image quality through Firmware updates and I will certainly pass your tour along to the development team so they can consider it as they continue these improvements.

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  • Hi @Boris Maganic - Way too much overhead lighting.  Most likely 2/3 of the bulbs could have been removed/turned off and the end result would have been improved.  One thing I've found is the camera works very well in low light levels.

    Personally, I don't want to be able to control the color/etc.  Much of the attraction of Matterport is that a lot of time doesn't have to be spent post-production. 

    I recommend going back to the gallery, turn off all the lights and do a few scans, turn on half-the lights and do some scans and see what the results are.

    This model, called Home Land Security, does a good job of showing lighting effects in different light levels.  https://my.matterport.com/show/?m=yQaPm7W8jv7   

    After several tests I decided to keep the overhead florescent lights off.  

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  • I'm having the same problems on my spaces, but I've seen that they are overexposed only if viewed in Safari browser  on Mac/os and the same link if viewed in Chrome browser is much better.

    If I share the link from the new beta Showcase everything is fine in Safari browser too.

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  • I noticed this as well. Sent an email to support. They reported that Safari on High Sierra is the issue. I tried Google Chrome and they are not as bright. I looked at this model: https://my.matterport.com/show/?m=TkZh9GcXFNd and it's not as bright. Although, I will say there is a LOT of light in that space but it doesn't appear so blown out in Chrome and Firefox.

    Not sure of a fix since it's an Apple thing.

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