Transferring Models from one account to another

I was wondering what happens to the created models of a service provider if you buy their camera. Can the models be transferred to my account or do I have to pay the monthly cloud fee to keep them alive?

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  • If you purchase the camera from someone, then their spaces would not be included unless they give you permission to have them.  They would usually give you Administrator rights to their account and allow you to continue with their old account as your own. 

    Or you could create a new account and have some of those models/ spaces transferred with permission from the owner of those spaces into your account.  Matterport would need a support ticket opened requesing transfer so we can copy the owner with their account portal email and get their permission to transfer.

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  • Ok great! Thanks for the quick response!

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