Matterport VR and 360 Snapshots - Error Message: “Space link is invalid or not available in VR”

UPDATE:  An updated version of the Matterport VR App has been pushed to the Google Play Store and the Apple App store.  

This updated version of the app fixes several known bugs including the 360 Snapshot issue. 

While we have pushed the apps to the store, it can take a day or two to become available in all markets.  If you are unable to update, give it a day and try again. 



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Greetings All,

We recently discovered a small issue with Matterport Spaces that have the new 360 Snapshots (often called “downloadable panos”) associated with them and the Matterport VR App.

Currently any space, new or old, that has a 360 Snapshot (downloadable pano) saved in Cloud cannot be downloaded to the Matterport VR App. If a user attempts to download a Space that has a 360 Snapshot, they will receive the error message:  "Space link invalid or not available in VR".

Just for clarity, the issue is only with 360 Snapshots saved to your Cloud Account. It does not affect regular Snapshots, nor does it affect 360 Views (sometimes called unaligned or “outdoor” panos).  Likewise, it is only an issue when the 360 Snapshot is saved to your Cloud account. Posting the 360 Snapshots after you have downloaded them to other platforms such as Facebook will not affect the Matterport VR app.

This bug only affects the Cardboard versions of our Matterport VR app (both Android and iOS). The GearVR version of our Matterport VR app is unaffected. If you attempt to view a space in the GearVR version of our app and run into this issue, make sure you have the lastest version of our Gear VR app (version 3.5.4 or newer) and try again.

The good news is we have identified the issue and are working on a permanent fix. Regrettably however, it could take a little bit of time to implement as it will require updates to both versions of our Cardboard Apps. In the meantime, there are a few simple workarounds that you can use.

The simplest workaround is to delete the 360 Snapshots in Cloud after you have downloaded them. While not ideal, remember that if you ever need to download that same 360 Snapshot again, you can quickly recreate it inside of Workshop.

If you really want to do both: view a space in VR, and have 360 Snapshots saved to Cloud; there is a way. Simply download the VR space to your mobile device before you create any 360 Snapshots. As long as the Space has already been downloaded to your mobile device before creating the 360 Snapshot, the VR space should continue to work. However, as long as the 360 Snapshot is still saved to your Cloud account, you will not be able to download that Space to another device, nor will you be able to make changes to the VR space and then update the Space in the VR app.  

We apologize for any inconvenience this may cause. I promise you we are working hard to fix this. If you have any questions please post them in this thread, or contact us directly at support [at] matterport [dot] com

Best,

Keith S.

Matterport VR

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  • Official comment

    An updated version of the Matterport VR App has been pushed to the Google Play Store and the Apple App store.  

    This updated version of the app fixes several known bugs including the 360 Snapshot issue. 

    While we have pushed the apps to the store, it can take a day or two to become available in all markets.  If you are unable to update, give it a day and try again. 

  • Thanks for the clarification. I just stumbled over this bug …

  • I just had an email from a client complaining tat the VR is not working and sent me the attached image - Thank for putting the info and work around, I have deleted the 360 snapshots, so hopefully the VR is now working?

  • This has not worked it just produced another pop up window (see pic) The client clicked 'continue' - so 'archiving will make the space unavailable offline'  What does that mean?

  • Hello Peter, 

    I looks like your Client Archived their Space after downloading it, instead of launching it. After downloading the Space, they can launch the VR Space using the button in the lower right hand corner.



    When you "Archive" a space, is similar to deleting it from your phone.  

    If they pressed "Continue" then our app would delete the downloaded files for that space, and move it to the "Archive" folder in the app. In some ways this Archive folder is like the trashcan in on your computer.  Deleted spaces are moved here, but just like with trashcan, you can restore them as well. 

    Restoring the Space will re-download the files needed to view the tour, and move the Space back to the "Shared With Me" folder. 

    More information on Archiving a Space can be found in our Help Center: https://support.matterport.com/hc/en-us/articles/115004879807-How-do-I-delete-a-VR-Space-

    Best, 

    Keith S. 

    Matterport VR

  •  

    Greetings All, 

    I wanted to offer a quick update regarding the "Space link invalid or..." issue.

    An updated version of our Matterport VR app for Cardboard which includes a permanent fix for this issue is currently in internal QA testing. This updated version of the app also includes a few other minor bug fixes and performance enhancements. 

    Assuming everything goes well, and the updated app passes all of our testing, we hope to launch it later next week after the July 4th holiday.

    Worst case, if we do find another issue while QA testing, it may delay things a little bit, but not by more than a few of days. 

    If you have any questions again feel free to post them in this thread, or contact us directly at support [at] matterport [dot] com

    Best,

    Keith S.

    Matterport VR

  • Hey! Any recent updates on this front? I just got this error message while trying to use some google cardboard VR  box for the first time. I did try a space without the 360 shots and that came through all right. Just wondering about the functionality of this as well: no mattertags in VR?

     

    Thanks,

    Murphy  

  • Hello Murphy,

    This issue should no longer be a problem. We pushed an update to our app that corrected this back in June of last year. 

    If you are having issues opening a Space.  Please contact support@matterport.com with a link and we will investigate. 

    Best, 

    Keith S. 

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