Scans are going hidden inadvertently. Will not activate.

 I am previewing a model and the scans are going hidden. When I try to activate them they return to hidden.

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  • I'm not sure what you mean by "going hidden" and "activate" a model. Do you mean when you open them from the Scenes Gallery the model is not visible?

    If you are instead referring to the Pro Camera Capture app on your iPad, please direct your question to https://support.matterport.com/hc/en-us/requests/new.

    Thanks.

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