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My one of the model is not loading.

Hi ,

I am new user and created 2 models as of now for learning purpose.

1st model works fine but the second one is stuck and loading after finishing editing with workshop . Please help !

https://my.matterport.com/models/FnT3HuVAvCz

Thanks ,

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  • Hi @info-38,

    I'm sorry to hear you're running into this problem. If the Space can be loaded into Workshop, but not into 3D Showcase, the problem typically is with Snapshots and whether they are hidden or not, or the Highlight Reel.

    In this case, all the scan positions are hidden, which means the scan position from which Snapshots were captured are hidden too. You should only be able to hide scan positions from which Snapshots were not captured, but sometimes Workshop will miss that and allow you to hide them anyway. Unfortunately, with all the positions hidden, even if there were no Snapshots, visitors would only be able to see the dollhouse and floor plan views.

    Show all the scan positions, publish the changes in Workshop, and you should be set.

    I hope that helps :)

    -Matterport-Amir

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  • @Matterport-Amir Thank you so much for your help ! Its working now ! :)

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