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Is it possible to remove matterport branding from a scan?

My boss has asked if I could remove the matterport branding on the scan, such as the "Powered by Matterport" and the "Matterport Terms"

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25 comments
  • Hi Smilloy,

    I'm sorry, but it's not possible to remove any Matterport branding. We recently made all branding disappear as the visitor is navigating through the Space, but we can't completely white label a Space.

    Sorry for any inconvenience.

    - Amir

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  • It would be a nice to pay a premium to be able to white label a space. I don't want some of my Automotive clients (dealerships, trade-shows) knowing how I've created the tour. My client is an automotive marketing company and they are thrilled to have me on board as a virtual tour vendor. They would love it if the powered by Matterport logo was hidden, because none of the dealerships in town have started using this, and we'd like to keep the market share for as long as we can.

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  • @Matterport-Amir this branding is an issue with some of my clients and I am losing them to Matterport and they buy their own camera and I lose clients, how Matterport will protect MSP interest and clients, I also would like to discuss few things and would appreciate a direct email discussions.

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  • Hi @Bez,

    I'm happy to continue this conversation offline. I'll be happy to send you an email. As for the branding, I understand your concern and the issue is certainly always up for discussion. What we have found is while you may see some clients decide that it may be in their best interest to purchase their own camera, you'll also see the number of referrals and new clients increase. We've made finding a photographer just as, if not more accessible, than buying the camera.

    The issue was most recently addressed by our VP of marketing in this thread. Of course, we are always looking to improve our product for everyone and welcome all comments and suggestions.

    Amir

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  • @Amir Could you please drop me a line to carry on with this conversation offline. thanks

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  • Hi, I sent you an email to the address associated with your community profile, but that's not the same address as your cloud account, which I can't find as a result. You're welcome to submit a support ticket to support@matterport.com and attention it to me.

    Thanks,

    Amir

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  • Matterport wants to sell cameras and in turn monthly subscriptions so they don't really care about protecting the photographers that use their service to make a living. I think it's kind of cheap that they do it off of the backs of the clients that had made an investment in their product though. @amir @bez


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  • Hello Matterport-Amir,

    I would be interested in having this conversation with you as well please.

    Thank you.

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  • No problem. I've added you to the list of Spaces to reprocess.

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  • Hi @yrodrigue,

    I just looked at your account and all the Spaces there were processed after the fix was already part of the processing engine, so you're Spaces are fixed already :) YAY!

    Amir

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  • Hey Amir,

    Has something changed in regard to my initial question? If so, could you update me?

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  • Hi @smilloy,

    Unfortunately, there's no way to remove that branding at this time. I'm sorry for any inconvenience.

    Amir

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  • @Amir, How will Matterport protect MSPs interest and prevent MSP customers going direct to Matterport?

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  • Hi @Bez

    Thanks for reaching out. Sorry I didn’t get back to you sooner, but I wanted to give your question a little thought before I share how I see the Matterport/MSP relationship and ecosystem in general.

    I would say there are two different types of customers and they tend to self select into a service or a product. One may take into consideration the amount of time required to scan a property (and also create a landing page and marketing material to help sell it, perhaps) That time is not insignificant and many realtors realize it would be a better use of their time selling properties and their services to new clients to keep the cycle moving rather than operating a camera. Another may determine that if they purchase the camera they will save money. They are less service oriented, and instead price sensitive.

    Matterport is interested in building a brand, which we see as being critical to the success of our channel. When service providers such as yourself say that you offer Matterport, it helps set you apart, because of the brand being built. Matterport's logo on a Space serves just as much to generate leads for service providers as it does camera sales. In my humble opinion, I would do everything I could as an MSP to educate my customers about the time they're saving and what they could be doing with that time to benefit their business and make more money. Realtor’s shouldn’t sweat a little more marketing costs, because they’ll make it all back and then some if they focus their energy on closing deals.

    In the end, I feel there will always be those, like me, who prefer to spend time with their families and hire someone for a variety of services- just as there will always be those who prefer do it themselves for any number of reasons.

    Matterport very much values its MSP's and understands the important role that you play in the Matterport ecosystem. Our goal is not to convert MSP customers into camera customers, but to spread the use of Matterport in general. While we realize the MSPs have far reach, and for many end customers, using an MSP is the cost effective and preferred solution, that also doesn't mean that it makes sense to limit camera sales only to MSPs.

    That said, we do appreciate getting input from our community members and customers. I think these conversation are very healthy for our community members as much as they are a great resource for us. I’m happy to pass this thread to our product team so they too can read more about our MSP’s concerns.

    Thank you,

    Amir

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  • I understand Matterport wanting their branding on the tours but I think just the one while tour is loading would do the job.

    Do I think it is going to sway someone one way or the other? Not enough to worry about. I have been asked if I can remove it and I told them not legally. They have never said no way I am not doing it then. I am sure they would have given me one finger or the other if it was my logo but they know I have no control.

    What I would like to know about is you guys selling cameras cheaper almost every month? I have always heard sales have to end but yours keep going. I was on the other forum a few months ago and said it is going to be like cell phone carriers. You get a free camera with a two year commitment. How low do you guys think is low enough? I understand you want to get as many out there but then the market is saturated with MSP's competing against each other.

    Here is a real world example: I contacted a lead last week and they asked for prices and examples. She didn't want to talk, so it was done by email. I sent both and the next day she emailed back saying nice work but honestly the first person was cheaper. First of all, I respond to leads almost immediately and everyone always comments that was fast. Next, my prices start at $120 for less than 1000sqft. I think that is very affordable and probably on the edge of being cheap(please see comment above about MSP's having to compete against each other). After I pay for processing, that is $100 before other expenses. It isn't worth it for anything less to me, so I didn't reply.

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  • Thanks very much, Justin, for the thoughtful and thought provoking message. I'll be sure to share this with the team.

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  • @ Amir

    Hi Amir and thanks for your kind rely, in short, despite your comments on supporting MSP, so far we have not had even one lead from MSP program and I am not the only MSP in UK who has been in the same position, I appreciate Matterport wants to promote its brand and how it can help, but so far, I have lost more customers to Matterport selling cameras to them than customers taking my offer on scanning services no matter how the sales pitch can be.

    I have clients who want to take on services with a proposition that we can build for them but they are not happy with promoting Matterport along their brand as they are paying for the services and this is not some small company, also how a Matterport model functions, prevents if from feeling free to do what needs to be done to promote the service.These are big opportunities that we as MSP and Matterport are losing to other technology competition, Matterport business model need to change to accommodate other market sectors.

    All I see in the community that conversations being carried out and exchanged, but nobody seem to be willing to arrange a direct call to discuss the opportunities and make it work so we bring revenues to Matterport and ourselves too.

    We get refer to support team, and that itself becomes a vicious circle as I have emails trails with support that just stops or your don't get your answers properly.

    In regards to pricing, we have MSPs who are approaching Estate Agents offering prices of £50 for up to 5-6 bedroom house that are not only damaging the market but also undermining Matterport as a great Technology provider, it also creates friction with our customers in other markets whom we offer our services at much higher price tag due to what we provide along with considering our overhead costs.

    As long as Matterport wants to use it MSP to market itself in the models MSP create, these issues will never go away but with more disappointed MSP who will no longer use Matterport. So Matterport seriously need to consider how it can help its MSPs by talking to them direct instead of giving some answers in the community that itself is time consuming without a solid result.

    We have some large opportunities that need to be discussed with Matterport so I would appreciate if we can have a direct communications.

    Thanks

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  • @bez

    That is why I was asking the other day about camera prices. It seems like they keep lowering the process to get more people to purchase the camera. That is fine but it takes something that few would buy at $4500 or whatever and now it is approaching $3000, a lot more people will take a chance on it. Unfortunately competition lowers the price. Sometimes it is ridiculous lower than what it should be. On the other forum, I saw someone post they do Matterport, pictures and drone for $250. If they can make a living at that fine but I can't. I charge $125 for pictures alone, so I could not come close to that pricing but thankfully, they are not anywhere close to me!

    You just have to make sure you put out the best product possible. If they are doing homes that size for that little cost, they are cutting corners somewhere. They will probably go out of business because they are not going to be profitable.

    Now for leads, Matterport is located in US. They just recently landed Realtor.com and I apologize but not sure if that is over near you? That is where the leads are being generated from. Most people want to know prices and you never hear from them again. Do they want service or thinking about camera? Not sure. I had one the other day and told them my prices start at $120 and they emailed back and said the first person was lower. There is no way someone contacted them first because I did within 2 minutes. I didn't even respond back because I feel people want to devalue your service and they can go with the first guy. They call back and it is going up in price.

    It is against TOS to remove the logo. Can it be done? Sure but they will probably suspend your account.

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  • I guess I'll add my name to this thread.  I was was looking for away to not only remove the MatterPort branding but to replace it with my company branding.  I was looking page  code and there is a DIV with a CLASS of bottom-logo.  If that CLASS was given the display: none;  would at least remove the MatterPort branding. It's possible to to do CURL call and remove branding but that only works on servers that I handle and not client sites.  I would like to find away to resolve this issue. Thank you.

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  • Hello Matterport-Amir,

    Publishing my own company logo instead of Matterport would surely valorize my photographic services. I would appreciate to have this conversation with you as well. I wouldn't even mind paying for this kind of service. Thank you in advance

    Kind regards,

    Christian

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  • I want to chime in here, too... I have been marketing to public relations/marketing/advertising companies... and always get LOTS of interest... and they don't mind paying me for the service and then marking it up to their clients... BUT, they are EXTREMELY worried that their clients will shop the Matterport community and bypass them... even though they have brought the idea to the table... todate, I have lost EVERY opportunity within this market because of this single issue...

    It is INSANE from my perspective that you would force your camera's branding on those of use who have invested so heavily in your product... I  have bought two cameras in the past 18 months. I also use Canon, Nikon, and other brands of cameras to do still photography and those companies do not dare try to brand my pictures with their logo... as you do so ever so prominently.

    This is true even as I market in the restaurant industry where they can also shop the lowest price of the day.

     

    Even so, please add my to your private conversation... I am sure you do not want to respond to me publicly... and I agree with Christian Siegenthaler... you could charge a markup for the removal of the branding (as shallow as that might still be judged) so that I might have the privilege of opting out of helping you sell more cameras to my competitors.

    Very unwise on your part... IMHO... you will maximize quarter-to-quarter earnings, even as you kill off your adoring partners who have been  singing your praises for a few years now!

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  • The matterport branding should be optional! We buy the product willingly and you force us to do the marketing for you. Its just a matter of time.

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  • @ Matterport, please note, whereas you kill our business with your logo, there are other players doing virtual tours that are not branded by the company that provides the cameras, please check out this link https://www.spekeresort.com/virtual-tour-0  and be the judge  . At the moment my clients are opting for this. It is so disappointing that matterport can be so short sighted. Anyhow, what i paid for the Matterport can be written off as a sunk cost. 

    It is sad that i have to give my business to a competitor just because of Matterport's unwillingness to do away with a logo, even after i pay a monthly subscription. How twisted can your strategy get. I know we shall complain but Matterport wont do a thing to make us feel better or compensate us for the loss.

    VR tours are relatively a new concept, just like smart phones were 20 years ago. So if i were matterport, i would build a loyal customer base, charge a subscription fee for those that do not want the matterport logos so as not to have us looking out for who else does what matterport is doing. From the thread, it seems matterport only gives generic responses and never offer a solution to the issue. 

    Well, I hope Matterport now knows i am not happy and neither are my clients.Be sure i am looking out for an alternative, kindly advise if you can.

     

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  • Good Morning, i would also be very interested in white labeling if possible. info@virtualproperties.es

     

    Thank you

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  • Hi,

    I just lost 1 customer today who has a big pharmaceutical manufacturing plant, only over this point. They asked me for an unbranded video, which was not a problem until it came to the ubiquitous Matterport logo. My customer offered to pay for removing all branding, but based on what I have read on this forum, I am not sure what kind of solutions exist. 

    Can someone from matterport suggest what one should do in such an instance? Convince the client re the stuff Amir has written above? They could not care less about MSP's and Leads and other Matterport ecosystem related issues, but were unwilling to compromise on wanting their own branding on it. 

    I was targeting a fair number of corporate industrial properties (real estate is a very small focus for us), but my very first experience with a corporate client showed that they do not take kindly to third party branding. I would also like to add that this is very much the case in India, which is where I am operating my camera.

    Can you please contact me via my email listed on my account, so I can discuss how this can be resolved?

    Thanks,

    Deepak

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