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Matterport servicing their own clients?

I noted several job openings being posted by Matterport in the UK looking to recruit photographers and MP camera operators. I've also been informed that MP in the UK are actively servicing the old Virtual Walkthrough clients.

This doesn't sit that well with me as I would have thought that MP would make the most of their MSP network rather than doing the jobs themselves.

Perhaps I have the wrong end of the stick with this one so hopefully someone at MP will step in and explain the situation.

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  • I have been waiting 1 month now for a reply to a simple question of how MSPs could be authorized to convert MP models to Google Street View lenses and thereby avoid lose retail business to Google Trusted Photographers armed with shitty $300 cams that can convert their files to GSV lenses. My email has gone into various hands, my sales rep refuses to touch it with a barge pole, everyone on the tech support team is afraid of tackling the topic with MP execs. That's 1 month to get zero answer.

    Meanwhile MP pushes more of its cameras into the hands of realtors, and congratulate itself for helping its MSPs with "marketing tools" and "productivity tools", most of which are totally "cosmetic" with very little value added for the photographer's business.

    The Matterport Users Group in Facebook responded to an open poll asking name 3 features would you like most to see Matterport make available to you. Among the 7 top responses, none has been Matterport's priority so far. In fact, most of these features have been asked for months now by MP users with zero attention from the company.

    MP isn't interested in independent photographers, be they MSP or not. That's your explanation.

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  • No offence Phil, but I didn't buy the camera for street view integration so your answer is about a separate issue which I believe will be resolved soon. My beef is that MP appear to be servicing real estate agencies directly (not selling them cameras, but doing the job of an MSP).

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  • Hi will-1 or Phil Chavanne ... new MSP here with the potentially dumb question. I'm following this conversation, but have seen it mentioned a couple times in the forum re. Matterport servicing clients (real estate agencies, etc) directly ... rather than referring the jobs to MSPs. At least that what I THINK I'm reading(?) ...If so, how would they do this? Do they have in-house staff that travels around with MP scanners? Thanks in advance if you (or someone) can quickly clarify this simply for my own interest/ knowledge.

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  • I'm not entirely sure if I'm honest, hence I'm here looking for clarification from MP. I have seen several live job postings from MP in the UK looking to hire camera operators so I'm assuming that this is so that they can send their own in-house staff out to complete jobs for clients. So yes, your thinking is correct. I don't want this to be confused with MP selling cameras directly to real estate agencies as that is a different issue that has been covered lots of times before.

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  • Thanks for the clarification

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  • No offense taken, will-1. Your question takes place in the larger context of market segments/players, MP's own business plan, and how MSPs who invested $5Gs in a camera system are able to get a decent ROI. If your market is only residential real-estate, you'll soon find yourself competing with a bunch of other technologies with their own merits/demerits and the only way for MSPs to remain above a price war (the inevitable end pocket of any market battle when the tech players offer no more really clear technical or process advantage) will be how MP will develop its software and open it to APIs so that you can provide seamless connectivity with all the platforms RE agents use to promote and receive leads.

    In the end, RE agents are not interested by just "looking good/different to win listings": they need to SELL those listings. They will prefer solutions that simplify and enrich the marketing process and get their listings in the most expressive way in front of the highest number of targetted eyeballs. MP made some progress in this direction with the integration of hyperlinks in the models. But that's baby steps. The features requested by MP users in the MUG on FB tell you exactly where MP should have already made progress and has been stalling. Most the MUG members serve the RRE market like you and me.

    As for me, I believe that local retail is a segment that MSPs can target successfully (and with a higher ROI) with a slightly larger set of features. While I expand my marketing efforts into the RRE market, I don't want to end up selling my time as a commodity (which the genius of the MP dev team made possible through reducing 3D tours to a KISS process) and fighting against other 3D shooters on price point.

    So I make my business to offer to both realtors and retailers a solution that caters to what they really want: beyond the fluff of 3D, they want to SELL. It is significant that no statistical study has been published so far that proves that 3D models decrease the "time on market" of residential properties. Such study --if it were to prove the point without a doubt-- would be the BEST tool MP could give its MSPs. But they haven't done it because studying this scientifically costs money AND/OR because there is really no reliable evidence so far that 3D actually accelerate the selling process across a good sample of RE markets. There is anecdotal evidence that 3D can help Realtors gain new listings. But the bottom line is the sale. And that's what has to be proven.

    On the other hand, Google has conclusive statistical evidence that businesses with good and numerous photos in Maps attract more clicks and actions (goals such as "clicks on Call buttons" on mobile sites). So we know that we can use 3D models to impact foot traffic and calls in the retail environment. Therefore I find it unfortunate that MP hasn't made progress on this issue (publishing MP models as GSVs) because they let their MSPs at a disavantage when competing with Google Trusted Photographers using other technologies.

    Sorry for the length of this post, will-1, but I wanted to give you context to my earlier answer. You are targetting a market (RRE) which MP has clearly targetted for camera sales, and is now apparently investing in the form of in-house photographers. Go to the forums (MUG on FB, WeGetAround by Dan Smigrod on the web) and see for yourself the level of priority MP gives its MSPs and independent photographers.

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  • Hi everyone- thank you for taking the time to write this post. I’d be happy to help address some of your questions and concerns:

    Regarding your concerns about the network: when we acquired Virtual Walkthrough in 2016, we inherited all of their existing clients and contracts. Due to service level agreements with their existing customers, the legal responsibility falls to Virtual Walkthrough -- and now, Matterport -- to contractually fulfill these jobs. There are no new clients being serviced by Virtual Walkthrough or Matterport. However, we understand your concerns given the optics of this acquisition and want the process to better align with our goal of driving more business to MSPS. As a part of this initiative, our international team is actively working with legal on a plan to migrate these scan service jobs grandfathered from previous clientele to our network instead. We’ll keep you posted on further developments.

    The major opportunity for new business lies with inbound leads looking to hire a Matterport Service Partner. We continue to route all international scan service leads to our network of MSPs based on distance from the requested scan location. Our scan lead volume has increased significantly over the past 6 months and this has stretched the limits of our previous system, so our team has been focused on the speed and rate by which we match leads with MSPs. As such, we have heavily invested in building out an improved matching automation system that deployed last month and takes the matching process down to 5-10 mins per lead. We want to expedite the rate at which you connect with leads to help you to win new business faster, and trust that you will see added benefits shortly.

    Last but not least, thank you for your feedback regarding Google Street View. We are always looking at new ways for our MSPs to augment their service offerings and improve upon their Matterport investment. At this time, we do not have any information we can share regarding Google Street View. However - know that we hear you, we're listening to the community, and will keep posted on further developments.

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  • The debate about why MP does not allow its MSPs to convert MP Scans into Google Street View lenses has been on for over a year. Your "Thank you for your feedback... We are always looking at new ways..." is UTTERLY DISINGENUOUS. You make it sound like it's a new debate. LIES! There is not much difference between lying to people and not serving them. So far, MP has never came back with a truthful answer (or even a valid one) about the arbitrary restriction imposed on MSPs not to convert the scans into GSVs. Keep your PR for you, don't insult our intelligence.

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  • Thanks for coming back to me on this issue, it confirms what I suspected. I hope that you do find a way to migrate the old clients over to local MSP's as it's frustrating to be competing with MP for new business.

    It's still of concern though that you are hiring people full time to service these clients as it must mean there are a lot of them. This also goes some way to explaining why we have no leads via your MSP program as I suspect MP UK are taking on these jobs themselves.

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  • Hi everyone, please see some exciting updates regarding Google Street View here: https://community.matterport.com/articles/7903/newsletter-google-street-view-social-sharing-reach.html

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  • Hi William

    I am considering purchasing a 3D camera & starting a business here in the UK.

    I would be interested to hear your thoughts & experiences of the camera etc. & how your business has progressed.

    Regards

    Steve

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