Limited Matterport Pro1 Repairs After 31 Jan 2021

As the original Matterport Pro1 (MC200) camera continues to age, we are finding it difficult to source the parts needed to perform all repairs. Therefore, after January 31, 2021, we are forced to start limiting the repairs that can be done to these cameras to the following.

We will STOP performing the following repair types:

  • All Sensor Errors
  • Configuration Issues
  • Wi-fi Fault Codes
  • Cosmetic Repairs, including:
    • Scratches
    • Dents
    • Damage caused if camera is dropped

We will CONTINUE TO service the following repair types:

  • Battery Issues
  • Wi-fi Range Issues
  • Motor or Drivetrain Repairs

Notes:

We have no plans to drop all support of the Pro1 camera, from either a firmware and software perspective. If your camera is not functioning properly, we will do our best to try and repair it. If we cannot repair your camera, we will work with you to find the best option to replace it.

Please contact Support at support@matterport.com if you have questions about repairs.
Please contact Sales at sales@matterport.com if you have questions about a replacement.

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