Requirements for shooting with the Insta360 ONE X

 If you've decided to use the Insta360 ONE X as your primary 360° camera, there are a few actions to take before you begin scanning using Matterport - take the steps in the guide below and you'll be ready to shoot! 

Get a high capacity micro SD card 

The Insta360 One X does not ship with any built in memory, meaning you'll need a Micro SD card to save your scans. Insta 360 recommends UHS-I Micro SD cards that have a V30 (or higher) speed class, and 128GB (or higher) storage capacity. If you try scanning without the proper storage card inserted in the camera you will get a "Lost connection" error message at the start of your scan and will be unable to proceed. 

You may also need to properly format your card, which we'll cover in the steps below. 

Format your micro SD card 

If you're receiving errors with your SD card, it's likely not formatted the correct way. Formatting your card needs to be done using a computer (either Mac or PC) - both instructions are below. 

Windows 

  1. Insert the SD card into the One X's slot at the bottom of the device
  2. Connect the One X to your computer via included USB cable 
    • When Windows recognizes your device, a tile will appear at the bottom-right corner of the screen
  3. Open the ONE X in the Device Manager by clicking the icon mentioned above 
  4. Right click the SD storage icon below the device icon 
  5. Click Format 
  6. In the Format USB Drive window that opens, change the File system dropdown to exFAT
  7. Click the Allocation unit size dropdown and select 128 kilobytes 

Mac 

  1. Insert the SD card into the One X's slot at the bottom of the device
  2. Connect the One X to your computer via included USB cable 
    • Your device will open in Mac's Disk Utility 
  3. Click Ambarell A9 DSC EVK Platf Media in the left window 
  4. At the top of the window, click the Erase button 
  5. In the Erase "Ambarell A9 DSC EVK Platf Media"? window that opens, click the Format dropdown 
  6. Select ExFat 
  7. Click the Erase button to reformat the card 
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