How to Back Up and Restore Matterport Scan Data (Windows 10)

If you are an intrepid Matterport user, you may find that after taking a great deal of scans in Capture, you will begin to bump against the storage limit of your iOS device. This means you'll have to delete some models to continue scanning. If that's the case, we suggest backing up your scan data and saving it locally to your Windows PC's hard drive - follow the steps below to learn how. 

Before you begin 

You will need the following applications and hardware to back up your Matterport scan data: 

    1. An iOS device with the latest version of Matterport Capture installed
    2. The latest version of Apple iTunes for Windows
      • Make sure you can access files on your iOS device via iTunes - to do this, plug your device into your Windows 10 PC using the USB charger. 
      • In iTunes, your iOS device should appear in the "Devices" tab. 
    3. iExplorer 4 
      • You can download and try iExplorer for free (on your laptop or desktop computer) here
    4. A laptop or desktop computer

Please use the provided URLs above to download both iExplorer, and iTunes for Windows - the Windows App Store version of iTunes will not work.

Why iExplorer 4?

We've used iExplorer for a few years and have featured it in some of our instructional YouTube videos in the past, some of them structured specifically around the topic we're exploring now. That being said, there are a wealth of back up and restore applications on the internet, and most of them, like iExplorer and iMazing, will let you perform your first back up for free. 

Regardless of your choice, at its core, the process is conceptually simple: dragging files from one place to another, or simply deleting them altogether. The instructions below will focus on iExplorer's interface, but the process should be similar regardless of which application you're using. 


Backup scan data from your iOS device to your Windows 10 computer 

  1. Plug your iOS device into your computer via USB cable. 
  2. Open iExplorer.
  3. Click on the Apps tile. iexplorer1.png
  4. Double click the Matterport Capture iconiexplorer2.png
  5. In the window that opens, select all files designated with a "DB" prefix
  6. Select the Jobs folder as well. iexplorer3.png
    • To select all files simultaneously, hold the Ctrl key and click each file. 
  7. Create a new backup folder on your desktop. 
  8. Drag the selected files into the folder. drag1.png
    • Because the naming structure of the files is seemingly random, we recommend organizing your scan data by hitting the "Date modified" button in the folder window - ordering your jobs this way will display them in the same order as they appear in Matterport Capture. 
  9. Your Matterport job files now have been copied to your Windows 10 computer's desktop. 

Delete backup data from the Capture app on your Windows 10 computer 

Now that you've successfully backed up your scan data, you can delete models from Capture to free up space for more scans - follow the instructions below. 

  1. Open iExplorer. 
  2. Click on the Apps tile. iexplorer1.png
  3. Double click on the Matterport Capture icon
  4. Select the DB files you want to delete, right click, and click Delete [file name]delete1.png

Transfer backed up data back to your iOS device 

  1. Open iExplorer.
  2. Click on the Apps tile. iexplorer1.png
  3. Double click the Matterport Capture iconiexplorer2.png
  4. Double click on the Jobs folder. 
  5. Locate the folder that has your scan data. 
    • In this specific example, that would be the "Backups" folder we created on the desktop earlier. 
  6. Select the models from your desktop you want to bring back to your iOS device. 
    • To select multiple files simultaneously, hold the Ctrl key and click each of the files. 
  7. Drag your selected data back into the Jobs folder in iExplorer. backups1.png
    • In the image above, files are being dragged from the Backup folder (left) to iExplorer (right). 
  8. Once the transfer completes, you can open your previously deleted models inside Matterport Capture.   
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