Scan a Space: Matterport Pro Camera and Matterport Capture

Before you begin 

Safety 

Before you use your camera, read and understand the safety precautions outlined below. Always ensure that you are operating the camera properly. 

  1. Keep these safety instructions
    • Share them with others who want to use your camera. 
  2. Keep the camera away from volatile or flammable materials
    • Matterport cameras are not designed for use in dangerous environments - use at your own risk. 

Warnings 

  1. Do not open or disassemble your camera
    • The Pro2 contains parts inside that are not user-serviceable. 
  2. Do not attempt to open or service the camera's battery 
    • The camera's lithium ion battery should only be removed by a professional. 
  3. Only use the power supply provided 
    • Do not plug any other types of chargers, converters, or transformers into the camera. 

Included equipment 

pro2.png

Matterport Pro2 camera 

The quick release adapter plate is attached to the bottom of the camera and cannot be removed. 

charger.jpg

Power charger 

Transformer with connection to camera, and power cord that plugs into the wall. The power cord can be swapped for another power cord, so long as the cord matches your local outlet type (North America, the UK, EU). 

Required equipment (separate purchases) 

tripod.jpg

Tripod with 3/8-16 mount 

  1. Must be rated for ten pounds or more.
  2. Do not use a thread adapter - this will make the camera unstable. 
  3. Do not use ball-joint heads or tripod heads with handles

clamp.jpg

Quick release clamp (3/8-16) 

Notice how the clamp doesn't have handles or levers - these can appear in images and ruin your scans. 

 ipad.jpeg

Supported iOS device (iPad or iPhone) 

  1. 128GB of hard drive space is recommended
  2. 8GB of hard drive space is required
  3. Install the most recent version of iOS
  4. Download the Matterport Capture app for free in the Apple App Store. 

Optional equipment 

case.jpg

Padded camera case 

Quick tip: The box your Matterport Pro2 was shipped in also functions as a great portable case. 

ipadcase.jpg

iPad carrying case 

Great for protecting your iOS device while scanning - especially if you're in a construction environment, or a space with lots of stairs (where dropping your device could easily break it). 

1. Scanning your first space 

Prepare for your visit 

  1. Download Matterport Capture from the App Store 
  2. Fully charge your camera and iPad
    • It typically takes 4.5 hours to fully charge your camera. A fully charged camera can scan for 8-10 hours. 
    • You can check your battery level at any time by turning on the camera and pressing the power button at the lower right hand corner of the device - this will present an indicator on the LCD display.


 Screen_Shot_2020-02-06_at_1.00.00_PM.png

Check for available space on your iOS device 

We recommend at least 8GB of free space on your device. For reference, most properties can be captured in 100 scans or less - this equates to 2 to 3 GB of data. If you're dealing with a massive property that will require more scans, try to judge appropriately.  

  1. Tap the Settings icon on your iOS device home screen 
  2. In the Settings menu, tap General
  3. Tap Storage & iCloud Usage  
  4. Tap Manage Storage 
    • This menu will give you specific details about how much space each of your apps take. 
    • You can remove apps from this menu to free up space on your hard drive. Screen_Shot_2020-02-10_at_1.12.53_PM.png

Deleting spaces from Matterport Capture 

Things to consider before deleting your spaces

  1. Did you mark all windows and mirrors?
  2. Did you trim excess scan spillover for a cleaner look? 
  3. Did you scan the entire space as desired?
  4. Did you upload to Matterport Cloud for processing?
    • Keep in mind, if the model has been uploaded to Cloud you can delete the space inside Capture knowing there's a backup online.  
  5. Did you review the model in Dollhouse and Floorplan view? 
  6. Did you tour the model in Showcase to check for invisible obstacles? 
  7. Did you tour the model in Mesh View?
    • Check for window and mirror markings, trim markings, doors that may obstruct the user's path, and missing areas that need to be rescanned. 
  8. If you a delete a model from your iPad, it can't be recovered.
    • The only way to get a scan back is to go back to the site and scan it again.
  9. Deleting a space from Matterport Capture will delete the raw scan data for that model 
    • This means the final processed model will remain on Matterport Cloud if it's been uploaded. 
  10. Do not delete models prematurely 
    • Only delete models you've already uploaded to Matterport Cloud. 
    • Always keep a version of your model that customers enjoy and use.  

How to delete spaces from Matterport Capture 

  1. Open Matterport Capture on your iOS device 
  2. Select the model you want to delete
  3. Tap the Ellipses icon
     delete.jpg
  4. Tap Delete
    • If you haven't uploaded your model to Matterport Cloud, the app will give you a warning.
  5. Tap Delete again  

2. Staging the site 

Prepare the space 

  1. Clean, organize, and rearrange the environment 
    • Make your space look exactly as you want it to look during your 3D tours. 
  2. Hide items 
    • Personal pictures, credit cards, rare or expensive items - hide anything that contains information you're not comfortable sharing with the internet. 
  3. Mind the doors 
    • If a door is closed, that means no scans need to be taken in that room. 
    • Use door stops to avoid unintentional movements and inconsistent scans. 
    • If you want to prop a door open, do so at a 45° angle. 

Avoid modifications during your scan 

  1. Mind items in your environment 
    • Avoid moving any chairs, doors or furniture until your scan is complete. 
  2. Make sure moving objects are removed 
    • Isolate your pets away from the camera. 
    • Encourage friends or family to temporarily move to another room during the scan. 

Adjust the light

 lighting.jpg

  1. Turn on all desired lights before you begin scanning
    • Make sure the space, in its entirety, is well lit and easy to see. 
    • Scanning rooms that are dark will lead to broken or misaligned models. 
  2. Be mindful of your shadow 
    • Especially if you're outside, be mindful of the fact that the sun may cast your shadow over the tripod or camera - move if necessary. 
  3. Avoid extreme light differences
    • The Matterport Pro 2 camera utilizes HDR to auto-balance uneven lighting - that being said, it's still recommended that you try to avoid extreme light differences from room to room. 
  4. Minimize direct sunlight 
    • If you're taking a 360° scan outdoors, we recommend scanning in the early morning, or early evening - time your visit appropriately. 
  5. Use shades to minimize direct sunlight
    • Spaces lit entirely by direct afternoon sunlight will create holes in the Floorplan and Dollhouse views. 

Plan your path 

  1. Walk through the space before scanning 
    • This will give you an idea of where you will place the camera. 
  2. Take multiple scans at points of interest 

3. Setting up your equipment 

Mount the camera 

  1. Adjust your tripod legs 
    • Make sure your tripod is sitting at approximately eye level (5 feet/1.67 meters). 
  2. Lock the tripod legs in place 
  3. Attach the quick-release clamp to the tripod 
    • This is a good time to double-check that the tripod is as level as possible. 
    • You can spin the camera manually to ensure that the scan circumference is level. 
  4. Attach your camera to the tripodScreen_Shot_2020-02-10_at_2.17.27_PM.png
    • Slide the adapter plate on the bottom of the camera into the quick release clamp on the tripod. 
  5. Tighten the clamp to ensure a strong connection
  6. Check the connection periodically 
    • Check that the clamp is secure - it can sometimes become loose after extended scanning. 

Turn on the camera 

  1. Press the power button on the back of the camera
    • Powering on can take up to a minute - the camera is fully powered on when the power light turns a solid blue. 
  2. Connect the camera to your iOS device 
    • Wait until the WiFi symbol starts blinking - this indicates the camera is ready to pair with your iPhone or iPad. 
      pro2.jpg

Connect the camera to an iOS device 

  1. On your iOS device's home screen, tap the Settings icon
  2. Tap Wi-Fi 
  3. Select Matterport [serial number] 
    • In the example below, you would select Matterport A020Screen_Shot_2020-02-10_at_2.41.44_PM.png
  4. Open Matterport Capture 
    • If your camera is properly connected, you will see the camera's name, battery life indicator, and a "Camera Connected" message.Screen_Shot_2020-02-10_at_2.43.40_PM.png
  5. Begin scanning! 

4. Scanning the space 

Begin scanning 

  1. Place the camera at your first scan location 
  2. Open Matterport Capture on your iOS device matterportcapture.png
  3. On the home screen, tap the + button to create a new model createnewmodel.jpg
    • You will be prompted to enter the model's name, as well as some other optional information - keep in mind, you can always change this information later. 
  4. Stay hidden during each scan 
    • The camera will spin 360° at every scan location - we recommend walking behind a wall, or simply walking behind the camera as it rotates. 
  5. Tap the Capture 3D Scan button to begin your scan
    capturescan.jpg
    • Your camera will make a full 360° rotation, then automatically transfer the scan data to the Matterport Capture app on your iOS device. 
  6. Cancel a scan 
    • You can hit the battery indicator button on the camera at any time to cancel a scan. 
  7. Preview your scan
     preview.jpg
    • Matterport Capture will process the scan data and create a preview pane of your space - this is a simple, top-down view of your scan. 
  8. The blue "1" that appears in the preview window indicates where you took your first scan in the 3D space. 
  9. Moving the camera and repeating step 5 would add a "2" or second scan position to your preview window - we'll touch more on this in the following section. 
     2scans.jpg

Dark black areas in your preview window indicates portions of the 3D space that were not captured by the scan - this is why you always notice a black hexagon around your scan positions. The Pro2 does not scan all the way to the floor (in order to avoid scanning the legs of the tripod). The idea is, then, to move your camera to spaces of your preview scan that are black to capture all of the space. Remember, your next scan should be within a line-of-sight to the previous scan as you make your way through the environment. 

Choose the next scan location 

  1. Move the camera 
    • Place the camera five to eight feet (1.5 to 2.5 meters) from your previous scan - this distance could vary depending on the total area of the space. 
    • Maintain a clear line-of-sight to your previous scan
    • Keep the camera at least two feet away from walls and objects - this will help avoid distortion, slices, and warps. 
    • Do not scan inside or near door frames - scan in front of the door, or in the room behind it. 
    • Try to move your camera in a clean, grid-like pattern
  2. Tap the Capture 3D Scan on your iOS device to scan again
    • Repeat this process until you have scanned the entire floor - when you're finished, move to the next floors until the entire space has been scanned. 
  3. Plan your path 
    • Follow a normal walking path through your space. 
    • Place the camera where a person would normally stand and observe - avoid corners, walls, and door frames. 
    • Make sure to scan natural points of interest in the space. 
    • Make additional scans at points of interest - visitors will likely want more visual details and angles. 
  4. Scan outdoors 
    • We do not recommend taking 3D scans outdoors in direct sunlight - if you must scan the environment outside, scan during civil twilight (30 minutes before sunrise or 30 minutes after sunset). 
  5. Complete your scans 
    • Use your preview window to "fill in all the black spaces". 
    • Additional "fill" scans will capture more 3D data, which will make a more complete Dollhouse.
    • Raise and lower the tripod to scan over, under, or around objects (like tables and statues). This will make a more detailed mesh. 
    • Remember, take a full-height scan around tables and statues as well. 
    • Hide extra scans in Workshop so they don't appear in your finished scan.

Know your Capture scanning icons 

scanning.jpg Capture is scanning and transferring data to your iOS device - do not turn off WiFi during this process. 
movecamera.jpg The scan is complete - it is OK to move the camera to the next scan position
capture3d.jpg Capture is ready to take your next 3D scan. 

Mark windows, mirrors and trim excess scan data 

Use the Windows, Mirrors, and Trim tools to reduce errors and improve the finished quality of your scan. Keep in mind, these actions should be performed after you have completed the scan of your property

  1. In the preview window, tap on the Mark Features icontools1.jpg
  2. Choose from the Mirror (top), Windows (middle), or Trim (bottom) tooltools.jpg
  3. Pinch-to-zoom to choose the specific place you'd like to mark in the preview window
    • Each of the tools are visually represented by a pink line. 
  4. To move a line, tap and drag the middle circle. 
  5. To extend or rotate a line, tap and drag on the endpoints. 
  6. To swap the directional label, tap the middle of the line and select Swap Label
  7. To delete any given line, tap the center and select the red Delete button deleteswap.jpg

Tips for using the Mirror, Windows, and Trim tools

icons.jpg

The Mirror tool 

  1. Cover the entire length of the mirror
    • Make the line a foot or two longer than the length of the mirror, as long as the mirror doesn't cover the hallway or wall. 
  2. Mark other reflective surfaces as well 
    • Other objects in your environment have reflective qualities as well, like flat screen TVs and stainless steel refrigerators. 
  3. Keep quality, navigability, and user experience in mind 
    • All of these aspects of the user experience are far more important than hiding a shot of a camera in a mirror. 
  4. Do not mark windows or mirrors above doorways 
    • Window and mirror markings automatically create an invisible wall - this will impede movement in the 3D space. 
icons.jpg

The Windows tool 

  1. Point inside 
    • Make sure the Inside arrow is pointed toward the inside of the space you're scanning.
       inside.jpg
  2. You do not need to mark interior glass doors as windows
  3. Only mark glass doors as windows if you plan on opening the doors and scanning outside
  4. Do not mark windows or mirrors above doorways 
    • Window and mirror markings automatically create an invisible wall - this will impede movement in the 3D space. 
icons.jpg

The Trim tool 

  1. Clean up your Dollhouse views 
    • The Trim tool is a backup tool used to eliminate unwanted depth data - this will ensure your Dollhouse views don't contain any artifacts or jagged edges. 
  2. Trimming is similar to cropping 2D images 
    • Trim just outside of walls, not directly on walls. Anything outside of the trim line will not appear in Dollhouse or Floorplan views. 

 

Scanning multiple floors 

When you've completed the first floor of your scan and are ready to scan floors above, take the following steps:

  1. Take a scan at the bottom of the staircase 
  2. Move the camera up a couple of stairs (about five feet away) 
    • Remember to keep each scan within line-of-sight to the last scan. Screen_Shot_2020-02-11_at_1.33.57_PM.png
  3. When you reach the top of the staircase, tap the Select Floor icon in your preview window floors.jpg
  4. In the window that opens, tap + Add new floor... addnew.jpg
  5. Enter a name for your new floor
  6. Tap Done

    Upon creating a new floor, your preview window will be empty. This is normal behavior, as you haven't yet scanned any aspect of the new floor you just created. Remember, stairs always belong to the floor below

Tips for scanning multiple floors 

Sunken living rooms 

Sunken living rooms belong to the floor they are closest to. Split levels (levels that are halfway between two full floors) always belong to the floor below. 

You can move scans to other floors 

  1. From the preview window, tap blue circle corresponding with the scan you want to move
  2. Tap "Move to Floor" 
    move.jpg
  3. In the window that opens, select the floor you want to move the scan tochoosefloor.jpg

You can add more scans to a completed floor 

You can return to a completed floor and add more scans - select the floor you want to return to by tapping on the Select Floor icon in the preview window. floors.jpg

Select the floor name you want to return to, then continue scanning. It's important to choose the proper floor because Capture performs alignments on a per-floor-basis. Remember, make sure your new scan is within line-of-sight to one of the previous scans. 

Additional floor commands 

  1. In the preview window, tap the Select Floor icon
  2. In the window that opens, tap the Edit buttondone.jpg
  3. To delete a selected floor, tap the red circle next to the name 
  4. To change the order of a floor, tap and hold the three bars on the right. 
  5. Tap Done when you're finished 

Final checks  

  1. Check for complete scan coverage by reviewing the preview window in Capture.
    • Zoom in (pinch-and-zoom) for more detail.
       box.jpg
  2. Notice solid black or 'sprayed' black areas 
    • These black areas indicate additional scans should be taken - scan close to these black areas, but not right on top of them. 
    • Remember to keep all your additional scans within line-of-sight of the previous scans for proper alignment. 
  3. Returning to scan at a later time 
    • If you're going back to the environment to take additional scans, start by scanning over a point where you scanned previously - this will help Capture "pick up the scan trail" and align your new scans properly. 

5. Frequently asked questions about scanning spaces 

1. How many scans should I take? 

Most sites can be fully shot in less than 100 scans. Processing time will increase with the number of scans on your property. Very large models may take longer to load in Showcase. 

The maximum supported number of scans is 200, or about 10,000 square feet. Sites nearing 200 scans typically take 24-48 hours to process. Consider splitting the site into two or more models. 

Additional tips for scanning 

  1. Scan your environment until you've captured everything you want to share 
  2. Scan all natural points of interest 
  3. Take additional scans in areas where customers will want more visual details 
  4. Take at least two scans in each room, even if the rooms are small 
  5. Be mindful of black spaces in your preview window 
    • Try to make sure every black area is filled before sending your model to Matterport Cloud. 

2. Do I need to scan a site in a single, connected path? 

No. In fact, if you find that you are missing rooms or certain details, you can always go back and scan again. If you decide to do this, consider the following: 

  1. Make sure you select the right floor to scan in Capture 
  2. Pick up the scan trail 
    • You may need to scan again at an existing location for Capture to "pick up the scan trail". That way the app recognizes the area and aligns properly. 
  3. Keep each scan within line-of-sight of the previous scan 

3. When should I delete a scan? 

You should delete a scan for the following reasons: 

  1. Objects in your scan moved during your shoot, causing misalignments 
  2. Doors were opened or closed in between scans 
  3. People, pets, or other moving objects appear in your scan

4. How do I delete a scan from Matterport Capture? 

  1. Open Matterport Capture on your iOS device 
  2. Select the model you want to delete
  3. Tap the Ellipses icon
     delete.jpg
  4. Tap Delete 
    • If you haven't uploaded your model to Matterport Cloud, the app will give you a warning. In this case, you'll need to tap Delete again  

6. Upload to Matterport Cloud 

Done scanning? Upload your scan data to Matterport Cloud for processing 

It's best to upload your models after you've returned to your home or office (instead of using unreliable mobile data) - always try to use a stable WiFi connection during the upload process. 

  1. Connect your iOS device to an external WiFi network Screen_Shot_2020-02-12_at_11.42.36_AM.png
    • In the image above, MP_Net is the external WiFi network being connected to. This is different than Matterport B004, which represents the connection between the camera and your iOS device.
  2. Open the Matterport Capture app and sign in
    • If you have more than one Matterport account, make sure you are logged in to the right account - Matterport cannot move models between accounts. 
  3. Open the model you want to upload in Capture 
  4. Tap the Upload icon at the top right of the preview windowupload.jpg
  5. In the Pro Model Processing Options window that opens, toggle the Blur Faces switch on (right) or off (left)
  6. Select the Organization associated with your account where you want to send your model
  7. Tap the Upload button
     uploadwindow.jpg
    • Make sure to keep the app open while the space is uploading. 
  8. Wait for processing to complete 
    • Matterport Cloud will begin processing your scans into a complete 3D model. 
    • Processing time varies depending on the number of scans, the complexity of the model, and how many other models are in your processing queue. 
    • For reference a Matterport model with 200 scans typically takes eight hours to process.
    • You will receive an email with a link to your model as soon as it has processed.  
    • Access your uploaded space any time by logging into Matterport Cloud! 

Can I make changes to my space after I've uploaded to Matterport Cloud? 

Only if the model still exists in the Matterport Capture app - if it does, feel free to change or alter all markings, add or remove scans, and upload again to Matterport Cloud! You can re-upload the same model or duplicates of a model multiple times for no additional fee

If you upload a model again after modifying it, the scan data will become an entirely new model. This means you will have to repeat any and all edits (like adding Mattertags or taking Snapshots) to the new model. 

If you've deleted the model from Matterport Capture, you cannot add new scans or make changes to any of the markings on the model. This means you will have to scan the environment again, and upload it to Matterport cloud as a brand new model. Be very careful when deleting models in Matterport Capture.  

7. Common issues 

Capture app errors, warnings, and troubleshooting steps 

"Alignment error" / "No alignment. Scan again, closer to previous scans." 

Try the following steps to troubleshoot alignment error messages. 

  1. Move the camera a few feet closer to the previous scan 
    • Data from the new scan will overlap with the previous scan's data. 
  2. Mark windows and mirrors
    • Mark all other highly reflective surfaces as well (like a stainless steel fridge)
  3. Keep object consistency 
    • If objects (like chairs) were moved in the middle of your scan, move them back to where they were in your initial scans, then scan again. 
  4. Be careful when scanning under the following conditions 
    • Bright sunlight 
    • Wide open spaces (with large square footage) 
    • Outdoors 
    • Spaces with repetitive geometry and architecture 
    • Spaces with very few distinguishable visuals (like an empty factory) 
  5. Use unique objects to assist alignment
    • If you're scanning in an environment with little or no distinguishable visuals, you can use your own so that Capture can differentiate between separate areas of your space. 
  6. Make sure lighting conditions are consistent 
    • Try to keep the lighting of your space consistent. If you have scans with drastically different lighting conditions, scan over them once you've tweaked the light. 

"Low certainty. Verify or delete scan." 

Look at your preview window to verify that your scans appear to be in the correct position. If everything looks correct, continue scanning. If scans are appearing in the wrong parts of your preview map, delete those scans and try again. 

"Camera unstable. Tighten mount or tripod." 

Tighten both the mount and the tripod and scan again. If you continue to get the error message, make sure you are using the right type of mount (not a ball-joint). 

"Camera calibration error" 

This usually means that your scans are completing, but with poor visual fidelity - check the visual quality of your model in Showcase after uploading to Matterport Cloud. If your scans aren't clear, or if you continue to receive this error message, contact support.

Other issues and troubleshooting steps 

The Matterport Capture app is frozen. 

  1. Open your list of active apps
    • Double press the home button on your iOS device. 
    • If your iOS device doesn't have a home button, swipe up from the bottom of the screen. 
  2. Find the Matterport Capture app, and swipe up to close 
  3. Close all other unused apps 
  4. Return to the home screen and open Capture again

I can't connect to my camera 

  1. Make sure the camera is turned on 
    • The Pro2 will automatically shut off after 30 minutes of inactivity. 
  2. Make sure the camera is fully charged
    • On a full charge, try reconnecting the iOS device to the camera. 

It's taking a long time to connect to the camera 

  1. Turn the camera off and on again
    • The LCD screen will say "Camera warming up". The camera takes up to 45 seconds to fully warm up. 
  2. Close and reopen the Matterport Capture app

I lost connection to my camera 

  1. Make sure the camera is on 
  2. Make sure the camera is fully charged 
  3. Make sure you're connected to the camera's WiFi
    • If you move out of range, the connection will drop and your iOS device will switch to mobile data, which heavily fluctuates.
  4. Check the signal strength of your WiFi connection 
  5. Move your iOS device closer to the camera 
  6. Try turning off the following 
    • Bluetooth 
    • iOS cellular data 
    • Microwave ovens 
    • All other WiFi networks (if possible)  

The capture button is "grayed out" and doesn't respond when I tap it 

You have likely lost connection to the camera - try reconnecting your iOS device to the camera.

The camera is not rotating 

  1. Force quit the camera
    • To do this, hold the power button for five seconds. Then wait a few seconds and try turning the camera back on. 

8. Matterport Capture UI

Home screen 

screenShot_0007.PNG

Home screen interface buttons 

mceclip0.png
  • Select Account 
  • Settings & Privacy 
  • Help & Support 
  • Storage & Firmware 
mceclip1.png
  • Create a new scan 
mceclip2.png
  • Last Created 
  • Last Modified 
  • Last Uploaded 
  • Job Name 
  • Size 
mceclip3.png
  • Select individual jobs 
  • Select all jobs 
  • Upload 
  • Duplicate 
  • Delete 
mceclip4.png

    Matterport Help Center articles

  • Get Started 
  • How-to Scan Video 
  • Prepare to Scan 
  • How to Scan 
  • Known Issues 
  • Support 
mceclip5.png
  • Edit space info 
  • Duplicate a space 
  • Delete a space 
mceclip6.png
  • Tap space thumbnail to open scan 

Sidebar
 IMG_0012.PNG

IMG_0008.PNG

Settings & Privacy 

IMG_0009.PNG

  1. Enable/disable sounds
  2. Enable/disable grid view
  3. Set the grid units (metric, imperial)
  4. Enable/disable Assisted Alignment 
  5. Version number 
  6. Install 3D Conversion Engine 
  7. View End License User Agreement 
  8. View Terms of Service 

User Guide 

IMG_0010.PNG

This is your direct link to Matterport's Help Center - use the categories (Prepare to Scan, How to Scan, and Other) to select articles to view. 

Storage & Firmware

 IMG_0011.PNG

View how much data you've consumed using Capture, turn on 3D Conversion, and view your camera's firmware (only if a camera is connected to the device). 

9. Matterport Pro2 camera diagrams 

Front View 

MatterportCameraFront_copy.png

Rear View  

MatterportCameraBack.png

Bottom View 

MatterportCameraBottom_copy.png

Symbols 

Screen_Shot_2020-02-19_at_1.20.19_PM.png WiFi 
Screen_Shot_2020-02-19_at_1.20.36_PM.png Bluetooth (not used) 
Screen_Shot_2020-02-19_at_1.20.40_PM.png Handle With Care 
Screen_Shot_2020-02-19_at_1.20.45_PM.png European Compliance 
Screen_Shot_2020-02-19_at_1.20.50_PM.png Lithium-Ion Battery 
Screen_Shot_2020-02-19_at_1.20.55_PM.png

WEEE Directives 

10. LCD Screen Error Messages 

Error Message Resolution 
"Motor Fault"  Turn the camera off, wait a few seconds, and turn the camera back on. If the problem persists, return the camera to Matterport for service

"Hardware Error" "Sensor Fault" "Boot timed Out" "WiFi Fault" 

Contact us for RMA instructions - the camera will have to be returned to Matterport for service. 

11. Care  

Transport 

Always transport the camera in a padded carrying bag or case. Handle with care - Matterport Pro series camera are  precision-calibrated instruments.

Matterport is not responsible for damage you incur while transporting the camera - follow the suggestions below. 

  1. If transporting in a vehicle, ensure the camera is secure and will not shift. 
  2. If transporting by air, keep the camera with you as a carry-on. If you check your camera in as luggage, use a hard, padded case with thick form inserts. 
  3. Always ship your camera in the original padded shipping box provided by Matterport

Lenses 

Remove dust from the lenses using a small, bulb-style hand air pump. Remove fingerprints from the lenses with a microfiber cloth. 

12. Firmware 

Firmware is low-level software that manages your camera's hardware components - as such, firmware updates play an important role in improving scan quality. 

Matterport Capture will always notify you when a firmware update is available. 

Find your current firmware version 

  1. Connect your iOS device to the camera over WiFi 
  2. Open Matterport Capture 
  3. Tap on the top left Settings icon 
  4. In the menu that opens, tap Storage & Firmware IMG_0008.PNG
  5. Under the Firmware header, look for a green check next to the model number and version - this indicates that you are using the latest version of Firmware. firmware.jpg

Update your firmware 

How to download firmware from the web 

  1. Connect your iOS device to an external WiFi network 
  2. Open the Matterport Capture app 
    • If there is a firmware update available that you don't have yet, Matterport will automatically download the update in the background. Leave the app open for several minutes to ensure the download completes. 

How to update your camera's firmware 

  1. Connect your iOS device to your camera's WiFi network
    • If the firmware is out of date, a dialog box will appear on the LCD screen. 
  2. Approve the update 
    • If your firmware is current, you will not be prompted by the camera
    • If you decline to update your firmware you will be notified every time you connect to your camera. 

13. Hardware specifications 

Matterport Pro Series Camera 

Input Voltage  15V Screen_Shot_2020-02-19_at_2.42.11_PM.png- Only use the power supply provided by Matterport
Battery Type Lithium ion 
Battery Capacity  8 hours of continuous use 
Charge Time 4.5 hours 
Weight 6.5 pounds (2.5 kilograms)
Dimensions (H x W x D)  229 x 269 x 111 millimeters (9 x 10.25 x 4.38 inches) 
Color Black
Wireless Connection  WiFi 802.11 b/g/n 2.4 GHz 
Mounting 

Female 3/8" 16 thread 3/8-16, Acra-Swiss style quick release 

Operating Temperature  10°C to 32°C (50°F to 90°F) 
Storage Temperature  0°C to 40°C (32°F to 104°F) 
Leveling  Self correcting within 10 degrees of perfectly level

Power Charger 

Input Voltage  100 - 240 V Screen_Shot_2020-02-19_at_2.43.26_PM.png
Input Current 2 Amps
Input Frequency  50/60 Hz 
Output Voltage  15V Screen_Shot_2020-02-19_at_2.42.11_PM.pngDirect current Screen_Shot_2020-02-19_at_2.44.27_PM.png Center positive 
Output Current  6 Amps 

14. Government compliances  

FCC 

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 

  1. This device may not cause harmful interference. 
  2. This device must accept any interference received, including interference that may cause undesired operation. 

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does harmful interference to radio or television reception, which can be determined by turning the equipment on and off, the user is encouraged to try to correct the interference by one or more of the following measures: 

  1. Reorient or relocate the receiving antenna. 
  2. Increase the separation between the equipment and receiver. 
  3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
  4. Consult Matterport or an experienced radio/TV technician for help. 

Changes or modifications not expressly approved by Matterport could void the user's authority to operate the equipment. 

 Industry Canada 

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

15. Europe 

The Matterport Pro Camera conforms to the following standards: 

  1. EN 300 328 2.4GHz ISM; Harmonized EN covering article 3.2 of R&TTE Directive
  2. EN 301 489-1 Radio Equipment, EMC, Common Technical Requirements
  3. EN 300 328-17 Radio Equipment, EMC, Specific conditions for Broadband Data TX Systems
  4. EN 55022 Electromagnetic Compatibility, Class B Emissions
  5. EN 55024 Electromagnetic Compatibility, Immunity
  6. EN 60950-1 Information Technology equipment, safety

The Matterport Pro Camera follows the provisions of the following directives: 

  1. 2014/30/EU EMC Directive
  2. 1999/5/EC Radio & Telecommunications Terminal Equipment Directive
  3. 2012/19/EU Directive on Waste Electrical and Electronic Equipment
  4. 2006/66/EC Batteries and Accumulators Waste Batteries Directive
  5. 2011/65/EU Restriction of Hazardous Substances (RoHS) Directive

15. Warranty  

Limited Warranty. Matterport warrants the Camera against defects in material and workmanship for a period of one (1) year from original date of shipment, or such longer period under any extended warranty purchased by You at Matterport’s then-available extended warranty rate (collectively, the “Warranty Period”). This limited warranty is for the benefit of the original purchaser only and is not transferable. THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OF QUALITY AND PERFORMANCE, WRITTEN, ORAL OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY SHALL NOT APPLY IF THE CAMERA HAS BEEN REPAIRED OR ALTERED, EXCEPT BY MATTERPORT, OR IF IT HAS BEEN SUBJECTED TO MISUSE, NEGLIGENCE, OR ACCIDENT. In the event any defect in the material or workmanship of the Camera arises during the Warranty Period, Matterport’s sole liability shall be (at the option of Matterport) to repair, provide a refund for, or replace any Camera returned by You during the Warranty Period, provided that (a) Matterport is notified in writing by You of the claimed defect(s) during the Warranty Period, (b) the Camera is returned to Matterport in the undamaged original Camera packaging, and (c) Matterport’s examination of the Camera discloses to its satisfaction that the defect(s) were not caused by misuse, negligence, accident, or unauthorized repair or alteration by You or on Your behalf. All shipping costs to Matterport from any location in the United States, or from Matterport to any location in the United States, for any Camera that is repaired or replaced under this limited warranty, will be at Matterport’s expense; provided, however, that You will bear the expense of shipping any such Camera to or from any non-U.S. location. MATTERPORT’S ONLY LIABILITY AND YOUR EXCLUSIVE REMEDY FOR ANY CLAIM OF A DEFECT IN THE CAMERA, WHETHER ARISING IN TORT OR CONTRACT, IS AS STATED IN THIS SECTION 5. IN NO EVENT SHALL MATTERPORT OR ITS AFFILIATES OR LICENSORS BE LIABLE FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT. IN PARTICULAR, MATTERPORT SHALL NOT BE LIABLE FOR (A) LOST PROFITS, (B) LOST DATA, (C) LOSS OF BUSINESS, GOODWILL OR REPUTATION, OR (D) FOR ANY OTHER SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF MATTERPORT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE TOTAL CUMULATIVE LIABILITY OF MATTERPORT AND ITS AFFILIATES AND LICENSORS UNDER THIS AGREEMENT FROM ALL CAUSES OF ACTION OF ANY KIND, INCLUDING TORT, CONTRACT, NEGLIGENCE AND STRICT LIABILITY, EXCEED THE LESSER OF THE TOTAL AMOUNTS YOU PAID TO MATTERPORT UNDER THIS AGREEMENT DURING THE SIX (6) MONTHS PRECEDING YOUR CLAIM(S), OR $500. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. WITHOUT LIMITING ANY OTHER CONDITION SET FORTH IN THIS SECTION, MATTERPORT WILL HAVE NO WARRANTY OBLIGATION HEREUNDER IF YOU FAIL TO RETURN THE CAMERA IN THE UNDAMAGED ORIGINAL PACKAGING OR IF YOU HAVE INSTALLED ANY FIRMWARE IN THE CAMERA OTHER THAN THE FIRMWARE INITIALLY EMBEDDED IN THE CAMERA OR ANY FIRMWARE UPDATE SUBSEQUENTLY PROVIDED BY MATTERPORT. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, OR SOME OR ALL OF THE FOREGOING LIMITATION OF LIABILITY, SO SOME OR ALL OF THE FOREGOING DISCLAIMERS AND/OR LIMITATION MAY NOT APPLY TO YOU.

NOTHING IN THIS AGREEMENT EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM OUR NEGLIGENCE, OR OUR FRAUD OR FRAUDULENT MISREPRESENTATION, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY LAW.

16. Disposal 

Screen_Shot_2020-02-20_at_8.26.26_AM.png

This symbol indicates that electrical and electronic equipment is to be collected separately. The following only applies to users in European countries: 

  1. This product is designated for separate collection at an appropriate collection point. Do not dispose of as household waste. 
  2. Separate collection and recycling helps conserve natural resources and prevent negative consequences for human health and the environment that might result from incorrect disposal. 
  3. For more information, contact the retailer or the local authorities in charge of waste management. 
  4. Matterport will not be held liable for any damages resulting from the use of this product. 
  5. While every effort has been made to ensure that the information in these manuals is accurate and complete, we would appreciate your feedback on error or omissions - please contact us at support@matterport.com to share. 
Screen_Shot_2020-02-20_at_8.26.54_AM.png

This battery symbol indicates that the battery must be collected separately - the following only applies to users in European countries: 

  1. All batteries, either marked with this symbol or not, are designated for separate collection at an appropriate collection point. Do not dispose of as household waste. 
  2. For more information, contact your Matterport Local Reseller or the local authorities in charge of waste management. 

17. Contact us 

contactus.png

Support 

building.png

Company 

Have more questions? Submit a request