How to Blur Faces in Matterport Spaces

As of July 21st, 2020, an Admin on the account will first need to enable the Automatic Face Blurring feature in the account settings. See the Instructions below.


Face blurring is designed to protect the private identities of people who may appear in your scan - though this is often not an issue (especially if you're using Matterport to scan a commercial property or Staged the Site beforehand). 

This privacy feature is enabled by a machine learning algorithm, and the accuracy of the results depend on a variety of factors. When disabled, the option will not be offered during uploading. This feature is currently in BETA.

Face blurring is not available in Free and Starter plans, only Professional or higher subscriptions.There is currently no charge for plans where the feature is offered. 

Face blurring cannot be used to blur other facets of a space, only faces. 


Turn on automatic face blurring feature in your Cloud ( Account

  1. An Admin can go to Settings > Manage. Only account Admins can perform this step. 
  2. Scroll down to the Automatic Face Blurring option under Product Settings menu.
  3. Toggle to the left for Disabled, Toggle to the right for Enabled
  4. After this one time toggle, the Automatic Face Blurring functionality will be available in the Capture App.

Enable/disable automatic face blurring in the Capture app

  1. Open the Matterport Capture app on your iOS device. 
  2. Scan the space as you normally would
  3. When you're finished with your scan, tap the "Upload" icon at the top right of the screen. 
  4. If enabled in the Account settings, in the "Upload Job" popup window, toggle the "Blur Faces" switch. Upload.png
    • Toggling left will disable face blurring. 
    • Toggling right will enable face blurring. 
  5. Tap the "Upload" button. 

Face blurring - FAQs 

Can I selectively blur other aspects of a space, like a license plate? 

Yes! We have added a manual blur tool within the Edit mode for each space. See instructions HERE.

I've turned on face blurring, but not all faces in pictures have been blurred. Why not?

Face blurring is done through machine learning. As more models are processed with face blurring switched on, the software will become smarter. Unfortunately this might mean that it misses a face or two. It can also depend on the size of the face in the image or angle. If too small or too sharp of an angle from the camera view, the software may not be able to see it. You can always try re-uploading the model again as you may receive a slightly varied result, although not guaranteed. 

I've turned on face blurring and notice that other aspects of my scan are blurred - what can I do? 

This particular issue surfaces occasionally - a common use case for this issue is when the model has other types of faces like a statue or stuffed animal. While this can be amusing at times, it may not be what you hoped for. In this case, you can also try a re-upload. You may email a link to the space and area incorrectly blurred so that we may use it as an example to improve the algorithm.





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