Face blurring is designed to protect the private identities of people who may appear in your scan - though this is often not an issue (especially if you're using Matterport to scan a commercial property), certain scans will likely feature other people if it's a particularly crowded or "public" environment (like a stadium).
Enabling Face Blurring is as easy as flipping a switch during the upload process to from Matterport Capture to Matterport Cloud - follow the instructions below.
Note: The face blurring is not available for Free and Starter plans, only Professional or higher subscriptions. Face blurring cannot be used to blur other facets of a space, only faces.
Enable/disable face blurring in Capture
- Open the Matterport Capture app on your iOS device.
- Scan the space as you normally would.
- When you're finished with your scan, tap the "Upload" icon at the top right of the screen.
- In the "Upload Job" popup window, toggle the "Blur Faces" switch right or left.
- Toggling right will enable face blurring.
- Toggling left will disable face blurring.
- Tap the "Upload" button.
Face blurring - FAQs
Can I selectively blur other aspects of a space, like a license plate?
Face blurring is an automatic feature and only blurs human faces. There isn't currently a way to selectively choose aspects of your space that you want blurred - if you don't want any part of your space blurred, we recommend switching the "Blur Faces" toggle to off.
I've turned on face blurring, but not all faces in pictures have been blurred. Why not?
Face blurring is done through machine learning. As more models are processed with face blurring switched on, the software will become smarter. Unfortunately this might mean that it misses a face or two. It can also depend on the size of the face in the image or angle. If too small or too sharp of an angle from the camera view, the software may not be able to see it. You can always try re-uploading the model again as you may receive a slightly varied result, although not guaranteed.
I've turned on face blurring and notice that other aspects of my scan are blurred - what can I do?
This particular issue surfaces occasionally - a common use case for this issue is when the model has other types of faces like a statue or stuffed animal. While this can be amusing at times, it may not be what you hoped for. In this case, you can also try a re-upload.