Enable/Disable Face Blurring in Matterport Capture

Face blurring is designed to protect the private identities of people who may appear in your scan - though this is often not an issue (especially if you're using Matterport to scan a commercial property), certain scans will likely feature other people if it's a particularly crowded or "public" environment (like a stadium). 

Enabling Face Blurring is as easy as flipping a switch during the upload process to from Matterport Capture to Matterport Cloud - follow the instructions below. 


Enable/disable face blurring in Capture 

  1. Open the Matterport Capture app on your iOS device. 
  2. Scan the space as you normally would
  3. When you're finished with your scan, tap the "Upload" icon at the top right of the screen. 
  4. In the "Upload Job" popup window, toggle the "Blur Faces" switch right or left. Upload.png
    • Toggling right will enable face blurring. 
    • Toggling left will disable face blurring. 
  5. Tap the "Upload" button. 

Face blurring - FAQs 

Can I selectively blur other aspects of a space, like a license plate? 

Face blurring is an automatic feature and only blurs human faces. There isn't currently a way to selectively choose aspects of your space that you want blurred - if you don't want any part of your space blurred, we recommend switching the "Blur Faces" toggle to off. 

I've turned on face blurring and notice that other aspects of my scan are blurred - what can I do? 

This particular issue surfaces occasionally - a common use case for this issue is when the customer has pictures hung throughout the space that feature portraits of friends or family. Because there are faces in the images, these may become blurred as well. 

Luckily, if this is something you're apprehensive about, you can upload your space to Matterport cloud with face blurring turned on, and with face blurring turned off. Make a copy of your model, name it transparently (i.e. "Lobby with FB" and "Lobby without FB"), then upload both to the MP Cloud. 



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