How to Upgrade Your Matterport Cloud Plan

Before you begin 

Before following the directions below, you'll need to make sure that you are: 

  1. Logged into my.matterport.com
  2. The Account Owner or are designated as a Billing Contact Admin.

Instructions

Upgrade your Matterport Cloud Plan 

  1. Log into Matterport Cloud (my.matterport.com).
  2. Navigate to my.matterport.com/settings/account/billing
  3. On the "Billing" page, click the "Change Plan" button to the right of the page. Screen_Shot_2020-01-28_at_8.24.02_AM.png
  4. Pick a new Cloud Plan. 
    • Pick a plan that suits your needs by selecting the corresponding bubble to the left of each description. Screen_Shot_2020-01-28_at_8.30.58_AM.png
  5. Choose whether you'll be billed monthly or annually. 
    • The toggle for this is located in the upper-center of the page, below the "Starter" tier. 
    • Toggle left to be charged monthly for your new plan. 
    • Toggle right to be charged on an annual basis. Screen_Shot_2020-01-28_at_8.41.36_AM.png
  6. Once you've selected your plan and billing frequency, click the "Next" button at the top-right of the screen. 
  7. In the window that opens, choose an "Industry" from the dropdown menu - select from: 
    • Photography Services 
    • Residential Real Estate 
    • Commercial Real Estate 
    • Multi-family Real Estate 
    • Travel, Hospitality & Events
  8. Choose a "Business Type" from the new dropdown menu that appears after your selection - select from: 
    • Ownership 
    • Broker 
    • Property Management 
    • Corporate Real Estate 
    • Internet Listing Service 
  9. Hit the "Next" button. Screen_Shot_2020-01-28_at_8.49.38_AM.png
  10. Fill out your Billing Address, then indicate whether the address provided is a residential address - see below. Screen_Shot_2020-01-28_at_8.53.11_AM.png
  11. Click the "Next" button. 
  12. Fill out the "Service Address for Sales Tax" section. 
    • This will autofill if you've marked the "This is a residence address" checkbox in the previous menu. 
  13. Click the "Next" button. Screen_Shot_2020-01-28_at_8.56.15_AM.png
  14. Under the "Payment Method" drop down menu, click "+Add Credit Card". Screen_Shot_2020-01-28_at_9.17.20_AM.png
  15. In the popup window that appears, provide your credit card credentials, and hit the green "submit" button.

     Screen_Shot_2020-01-28_at_8.59.51_AM.png
  16. Hit the "Next" button. 
  17. To the right in the "Your Order" window, hit the checkboxes to accept both Matterport's Terms of Sale, and Matterport's Terms of Use
    • Keep in mind, you can click on either "Terms of Sale" or "Terms of Use" to examine both term sheets in detail. Screen_Shot_2020-01-28_at_9.04.36_AM.png
  18. Hit the "Review Order" button. 
    • You will receive an email when your payment is processed, and your cloud plan will upgrade automatically upon verifying the email. 

 

 

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