How to Back Up and Restore Matterport Scan Data

If you are an intrepid Matterport user, you may find that after taking a great deal of scans, you will begin to bump against the storage limit of your iOS device. This means you'll have to delete some models to continue scanning. If that's the case, we suggest backing up your scan data and saving it locally to your PC or Mac's hard drive - follow the steps below to learn how. 

Before you begin 

You will need the following applications and hardware to back up your Matterport scan data: 

  1. An iPad with the latest version of Matterport Capture installed
  2. The latest version of Apple iTunes
    • Make sure you can access files on your iPad via iTunes - to do this, plug your iPad into your PC or Mac using the USB charger. 
    • In iTunes, your iPad should appear in the "Devices" tab. 
  3. iExplorer 4 
    • You can download and try iExplorer for free (on your laptop or desktop computer) here
  4. A laptop or desktop computer

Why iExplorer 4?

We've used iExplorer (download link) for a few years and have featured it in some of our instructional YouTube videos in the past, some of them structured specifically around the topic we're exploring now. That being said, there are a wealth of back up and restore applications on the internet, and most of them, like iExplorer and iMazing, will let you perform your first back up for free. 

Regardless of your choice, at its core, the process is conceptually simple: dragging files from one place to another, or simply deleting them altogether. The instructions below will focus on iExplorer's interface, but the process should be similar regardless of which application you're using. 

Instructions 

Backup scan data from your iPad to your computer

  1. Open iExplorer. 
  2. In the list to the left, click the "Apps" dropdown.Screen_Shot_2019-09-19_at_1.20.35_PM.png
  3. Expand "Capture". 
  4. Click "Documents".backup.png
  5. Select all files designated with "DB", as well as the "Jobs" folder. 
    • To select files simultaneously, hold down the "command" key while making your selections.  
  6. Create a new backup folder on your desktop. 
  7. Drag the selected files into the folder.Screen_Shot_2019-09-19_at_1.14.18_PM.png

Do not unplug your iPad during the transfer. 

Because the naming structures of your jobs appear to be seemingly random (Example: Screen_Shot_2019-09-20_at_12.31.28_PM.png), we recommend organizing jobs in this folder by "Date Created" - this will match the same orders as the models listed in your Capture home screen.Screen_Shot_2019-09-20_at_12.35.33_PM.png

Delete backed up data from the Capture app  

Now that you've backed up your scan data, you can delete the models from Capture to free up space - follow the instructions below to learn how. 

  1. Open iExplorer. 
  2. In the list to the left, click the "Apps" dropdown.Screen_Shot_2019-09-19_at_1.20.35_PM.png
  3. Select "Capture". 
  4. Click the "Jobs" folder. 
  5. Select the models you want to delete, right click, and hit "Delete".Screen_Shot_2019-09-19_at_1.39.24_PM.png

Transfer backed up data back to the iPad 

If, at a later date, you want to transfer the deleted files back to your iPad, follow the instructions below. 

  1. Open iExplorer. 
  2. In the list to the left, click the "Apps" dropdown.Screen_Shot_2019-09-19_at_1.20.35_PM.png
  3. Select "Capture". 
  4. Open the "Jobs" folder. 
  5. Locate the folder that has your scan data. 
    • In the example used in this article, that would be the "backups" folder created on the desktop. 
  6. Click "Jobs". 
  7. Select the models you want to restore on your iPad. 
  8. Drag the models back into iExplorer - see below.Screen_Shot_2019-09-19_at_1.48.31_PM.png

Drag the models from the "Jobs" folder (below) to iExplorer's "Jobs" folder (above). 

After the transfer is complete, you will be able to open your previously deleted models in the Matterport Capture app. 

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