Matterport Pro2 Battery Storage and Care

Customers sometimes stow their Matterport Pro2 cameras for a couple of months only to find that the battery no longer charges/functions properly. As it stands, if a Pro2 battery lies dormant for more than a couple of months, there is a high chance of the battery falling below standard voltage levels, which will stop it from working properly. 

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That being said, there are several precautions you can take to ensure this doesn't happen during off-periods where you'd like to stow your Pro2 camera. 

I. Maintain a 40-60% battery charge

The Matterport Pro2 camera has a built-in battery indicator that will tell you the remaining battery life every time you power up the device. If you're planning on stowing your Pro2 camera for a prolonged period of time, we recommend keeping the battery between 40-60% charged - this will stop it from falling below the voltage threshold. 

To do this, we recommend taking your camera out every other week and checking the battery indicator - if it falls below 40%, plug the camera in and charge it to 60%, then stow again. Doing this will ensure your Pro2 will be ready to scan and shoot whenever you are. 

II. Stow your battery in a cool (but not damp) environment 

Intense heat or cold can mess with the battery's internal configuration, especially prolonged exposure. Additionally, avoid keeping your battery in an enclosed area that generates a ton of dust or mold. Stow your battery in a cool, consistent temperature like a window-less closet or cabinet. We recommend sticking to an environment that's 40-50° Celsius. 

III. Do not try to remove or tamper with the battery 

Your first impulse upon discovering a dead battery may be to remove it from the camera entirely - we do not recommend doing this. The Pro2 is a closed system - to get to the battery, several parts of the Pro2 must be removed which will: 

  1. Void your warranty. 
  2. De-calibrate the image and measurement sensors, which will leave you with a camera that takes false measurements readings. 

If your battery has died and won't charge, contact us directly to discuss ordering a replacement. 

 

 

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