New Account Management Improvements on March 11th, 2019


Coming on March 11th, 2019 we’re making improvements to account management and billing on the Matterport 3D Cloud platform. These changes will make it easier to manage your team, configure your account, and monitor your bill.

The goal is to streamline the billing process for you, as well as ensure that only the right people in your account can access financial information and receive billing emails.

Streamlined Account Management
Single email login to access both and Learn more
Two new types of Admins: Account Owner and Billing Contact. Learn more
Self-Service Subscription Management
Download invoices directly from Learn more
Review your current plan, usage, and upgrade within No need to contact Customer Support. Learn more
Easily purchase additional cameras for your growing business. Learn more
Concise Monitoring and Billing
One complete invoice, always available at the beginning of each month, that is easy for you to see what you are charged for.
Detailed monitoring in account settings so you can tell exactly how your account is using Matterport.
Billing logic that makes it clear when, where, and why you are charged for something.


What's Staying the Same

Your normal Matterport invoice and billing process will proceed on March 11th, 2019. This will cover your March hosting fee and any usage from February. The billing run always begins on the first business day of the month. See how we calculate your bill.

No changes to pricing, plans, features or the rest of our price list will happen on March 11th, 2019.

Additional Notes

Looking for historical invoices? Contact our Customer Success team and we can provide them for you.

Notice a tax change? We've corrected our billing processes so that going forward, every customer pays the correct amount of tax for their locality. Our team bases these taxes on the most current information we have for you as a customer. For questions or corrections, please contact our Customer Success team.

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