Scanning for Insurance Restoration


The following tips are specifically for users scanning in an insurance restoration environment.

For new users, please learn the basics: 1) Ten Steps to Scan Your First Model 2) Matterport Academy Video Series. For all users, please learn our scanning best practices.


Equipment Checklist

Gather these materials before you arrive onsite:

Equipment Notes

50+ laminated April Tags

  • Commercial buildings can be large and very repetitive. April Tags help to ensure proper alignment. Learn more.
Roll of blue tape and 10+ binder clips
  • Use to temporarily mount April Tags
  • Holds containment flaps/zippers open
Battery operated lighting
  • Both direction and ambient lighting
  • 2 top mounted LitraTorch Lights work excellent in our experience
  • Power and adequate lighting is not guaranteed in a post-loss environment
  • Attach a disc to the top of the camera in order to easily connect and disconnect the lights to the camera. We recommend this product, but any disc that attaches with an adhesive should work.
Adequate PPEs (personal protective equipment)
  • To ensure your own safety when working in a potentially dangerous environment.
  • This depends on the environment. For example, heavy boots, fire resistant outer clothing, helmet, heavy gloves, coveralls, eye protection, and respirator. 
Extendable Stand/Tripod
  • Used to scan at higher elevations. We recommend this product.

Photographing job sites can be dangerous. Be safe and use your best judgment. Here is a minimum (but not complete) list of suggested guidelines.


Prepare to Scan

Tip Explanation

Open all doors, built-in cabinets, and associated furniture.

  • Helps claims professionals determine quality, like dovetail joints, faceless cabinets, standard/average/high/premium grade, etc.
  • Helps define the scope and contents of the claim.
  • Manages risk for all materially interested parties (by documenting the contents and condition).

Open all doors and use binder clips and/or tape to pin back containment zippers to keep an unobstructed scan path.

  • The environment should be open, clear, and static during the course of your scan task.
  • Changes to the environment, like doors open in one scan or another (or containment zippers open or closed), confuse the automatic alignment algorithm.
Lower the camera to a height of 3 to 4 feet (0.9 to 1.2 meters) 
  • Helps in navigating construction debris and scanning around/through containment zippers.
  • Camera operators should bias towards capturing details and building materials closer to the floor. For example engineered flooring, lower cabinets, and baseboards.


While You Are Scanning

Tip Explanation
Scan at least one room beyond the directly affected area
  • This helps ensure there is adequate data ready for swift and accurate claims settlement.

Incorporate at least 3 scans for a normal room. One scan in the doorway and two others within the room

  • Mitigates variance in the 3D model and any future deliverables.
  • As the room size increases, increase the number of scans that you do (scan volume).
  • We suggest doing one scan for every 50 ft2 of a room.

Scan stairs from the bottom to the top. Partially collapse one tripod leg. Place the short leg up as you move up the stairs.

Watch a video.

Use "3D Scan" mode whenever possible

  • Scans captured in "360º View mode" do not capture any 3D data, so they will not contribute to the Matterport TrueSketch™ SKX for Xactimate®.


Sample Insurance Spaces

Check out some sample scans in the insurance category. These may or may not follow with all the tips shown above.

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