Known Issues for the BLK360 Integration

HDR 2, 4, and 5 scans cannot export to Recap
If you wish to export to Recap, change the setting to HDR Off or HDR 3 in Matterport Capture before you scan.
 
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Windows can appear overblown and pink with no HDR
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Exterior scans can cause splotches
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Lens Flare
If scanning in direct sun or with bright lights, change to HDR 3 or 4 setting. If indoors, you can also try to even the lighting (turn on/off lights or lower shades). If outdoors, you can wait until it is cloudy or at sunset.

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Camera Error
If you get this error, reboot the camera:
  • Press and hold the power button on the back of the BLK360.
  • Wait for it to turn off
  • Press the power button again

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