Known Issues for the BLK360 Integration

HDR 2, 4, and 5 scans cannot export to Recap
If you wish to export to Recap, change the setting to HDR Off or HDR 3 in Matterport Capture before you scan.
Windows can appear overblown and pink with no HDR
Exterior scans can cause splotches
Lens Flare
If scanning in direct sun or with bright lights, change to HDR 3 or 4 setting. If indoors, you can also try to even the lighting (turn on/off lights or lower shades). If outdoors, you can wait until it is cloudy or at sunset.


Camera Error
If you get this error, reboot the camera:
  • Press and hold the power button on the back of the BLK360.
  • Wait for it to turn off
  • Press the power button again


Have more questions? Submit a request