This article explains pricing structure and billing of Matterport cameras, cloud plans, and additional features. Learn how our billing works.
|Camera||US Dollars||Great Britain Pounds||Euros|
|Pro2 Lite (specs)||$2495||£2195||2495€|
Your pricing may vary if you purchase from a Value-Added Reseller.
Cloud hosting fees are billed at the beginning of the month and cover hosting for that month. All subscription plans are billed in advance and are non-refundable.
|Subscription Tier||Subscription Fee
(Annual Billing, save 16%+)
|Included Hosting**||Free Monthly Processing Credit***|
|Free*||$0||£0||0€||$0||£0||0€||1 hosted space*
|$9.99/mo||£7.99/mo||8.99€/mo||not available||not available||not available||5 hosted spaces*
|Basic||$49/mo||£39/mo||44€/mo||$499/yr||£399/yr||450€/yr||100 Spaces||3 Spaces/mo ($57/£48/54€ value)|
|Professional||$99/mo||£79/mo||89€/mo||$999/yr||£799/yr||900€/yr||200 Spaces||7 Spaces/mo
|Business||$149/mo||£119/mo||134€/mo||$1499/yr||£1199/yr||1350€/yr||300 Spaces||11 Spaces/mo
|Enterprise||Custom plans are available for enterprise customers with high-volume processing and hosting needs.|
* Scans from Matterport Pro or Pro2, and Leica BLK360 cannot be uploaded to Free or Starter plans. With Free and Starter plans, you can upload an unlimited number of models, but you only have a finite number of hosted spaces. If you exceed the limit, you will be prompted to delete one of your spaces. Hosted means accessible in my.matterport.com. 3D models can be transferred into Free and Starter accounts but cannot be transferred out to other accounts. Learn more.
** For Basic, Professional, Business plans and Enterprise plans, this represents the amount of hosting included with your platform subscription, but you can host an unlimited number of Spaces in your account. Once you exceed the number of Spaces included in your plan, additional Spaces are automatically billed at a rate of $19/mo for every 50 Spaces over your included allowance. For Free and Starter plans, this is a hard limit. For additional hosting space, you would need to upgrade to a Basic plan.
*** Free processing credits are usable with Pro and Pro2 Cameras only. Spaces that include data from a Pro2 Lite, BLK360, and 360 cameras are billed at the Pro2 Lite processing rate, and free credits cannot be applied to these jobs.
With most of our plans, you pay a small fee for each scan uploaded into the Matterport 3D Cloud platform so that it can be processed into an immersive 3D model. The processing charge depends on the device you used to capture your 3D scan and the plan to which you subscribe.
With the Free and Starter plans (which only support 360 cameras), there are no processing fees. You have unlimited uploads but finite capacity to the account.
The Basic, Professional, and Business plans (which support all cameras) include a set of free credits for processing fees on scans done with the Pro and Pro2 cameras. Free credits cannot be used for scans with Pro2 Lite, BLK360, or 360 cameras. Beyond these free credits, processing fees for the Basic, Professional, and Business cloud plans are described below.
A scan position is defined as one '3D Scan' or one '360º View'
Test Spaces (1 to 2 scan positions)
Test spaces do not have any processing charges.
Standard Spaces (3 to 100 scan positions)
|Camera||Standard Space Processing Rate||Eligible for Free Processing Credit?*|
Large Spaces (101 or more scan positions)
|Camera||Large Space Processing Rate||Eligible for Free Processing Credit?*|
Spaces with 201 or more scan positions can be uploaded to the platform, but are not supported. This is because they are more likely to fail during processing.
* The amount of free processing credit depends on your Cloud Plan tier. Free processing credit is applied on a monthly basis and does not roll over from month to month. Re-uploads of previously processed Spaces are free. Any time you duplicate an already processed model in Capture (such as to add/delete scans or to add/delete markings), and then re-upload it is also free.
** Supported 360 cameras include the Ricoh Theta V and the Insta360 One X. Spaces scanned with 360 cameras will process for FREE during the beta period until the end of March 2019. The new pricing takes effect for any spaces scanned in April 2019.
You can download additional assets from each Matterport Space you create. Some, such as 2D Snapshots, are completely free and unlimited. Others are offered at a small charge.
Add-on charges are billed at the beginning of each month, based on your activity in the previous month.
|Product or Service||Free Plan||Starter Plan||Basic, Professional, or Business Plans|
|Schematic Floor Plans||n/a||n/a||USD $14.99 per floor plan (15€ or £13)|
|MatterPak™ Bundle||n/a||n/a||USD $49 per MatterPak Bundle (44€ or £39)|
|Additional Hosting Blocks||n/a||n/a||US$19/mo (18€/mo or £16/mo) for each block of 50 spaces over the hosting included in your plan.|
|Google Street View Publication*||n/a||US $19.99 per space (19€ or £17). Unlimited edits and republishes for a specific given space (SID in Matterport).||US $14.99 per space (15€ or £13). Unlimited edits and republishes for a specific given space (SID in Matterport).|
*Currently available on non-residential properties only, subject to Google Street View's terms of service.
North American customers
Some North American customers will now be charged tax against their SasS subscription and additional fees in accordance with the various policies of the different states. Our billing system integrates into a specialized tax service to properly calculate and charge these taxes. This change was made 3/7/19 when we upgraded to the new billing platform.
UK and EMEA customers
Some UK and EMEA customers will also be charged VAT in accordance with the tax rules in each country. We will use the best information we have to properly apply the VAT. The tax rules differ for tangible goods and digital services for each country, which can result in either VAT in the service addressed country or VAT via the Netherlands, from where we ship cameras sold in Europe.
For customers with a valid VAT ID, Matterport submits the ID along with a service address and any applicable product or service information to Avatax to determine the appropriate VAT charge.
Those customers who are required to pay VAT, or new customers who are required to pay VAT through buy.matterport.com upon a camera and/or plan purchase, may see a VAT charge on their subscription service as of March 7, 2019.
Editing your Address and VAT ID
In order to change your Service Address or add your VAT ID to your account, log in to your Cloud account and go to Settings > Billing page. There you will see your Addresses listed in the Address section with an Edit button on the right side as well as a VAT section just below with it's dedicated Edit button.
Upgrade & Downgrade Your Subscription
Account Owners and Billing Contacts can visit my.matterport.com/settings/account/billing to upgrade or downgrade their current software-as-a-service subscription.
Any change in subscription within the same term (monthly or yearly) where you are moving up subscription levels with higher subscription fees is considered an upgrade. For example, Monthly-Professional to Monthly-Business.
Any upgrade happens immediately on the upgrade request. This includes access to any new features.
You, the customer, are charged a prorated amount for the new subscription if monthly, or for 12 months of service if annual, AND get a credit for any subscription fees paid for that month or year in the previous subscription. The annual term is reset to the date of upgrade.
A downgrade is any change in subscription to move down a subscription level with lower subscription fees, such as Professional-Monthly to Basic-Monthly. This also includes a term change, such as Basic-Yearly to Basic-Monthly.
By policy, Matterport does not generate any refunds, so any downgrade happens after the current subscription term is finished. For example, suppose on April 13th you are on the Professional-Monthly plan. On April 14th you decide to downgrade to Basic-Monthly. For the rest of April, you will remain at the Professional-Monthly level. On May 1st Matterport will change you to a Basic-Monthly level for the future.
Basic, Professional, and Business plans CANNOT downgrade to a Free or Starter plan.
To cancel a pending downgrade, please contact our customer success team.