How do I return a camera?

At Matterport we have a 30 Day return policy. You can read the details at Section 4 of the Terms of Sale.

If you'd like to return the Matterport camera within the 30 days from the original ship date, please contact our support team. Please provide the following information in order for the team to assist you quickly: 

  1. Name of the person who ordered the camera
  2. Email of the person who ordered the camera
  3. The Serial Number (S/N on bottom of the camera) - if the box has been opened.
  4. Whether or not you'd like to keep your subscription active

Our team will provide next step instructions to have the camera returned.

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