How do I cancel my account?

We're sorry to see you go - please contact us directly and we will take care of your cancellation request as soon as possible. Keep in mind, only the account owner can request a cancellation

Cancellation policy

Free plans

Free plans will be cancelled immediately upon request.

Monthly plans

Monthly plans will be cancelled at the end of the billing month. 

Yearly plans

Yearly (or annual) plans will be cancelled at the end of the subscription term. 

Additional charges

Even after cancellation, you are still responsible for any and all unpaid invoices, as well as unpaid a la carte services. These include: 

    1. GSV uploads
    2. Processing fees
    3. Schematic Floor Plan orders
    4. MatterPak bundles

Note: Canceling your account will make all of your Matterport models private, meaning that active links to your models will result in an error. If at any time you'd like to reactivate your account, head to and purchase a new subscription.

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