We're sorry to see you go - please contact us directly and we will take care of your cancellation request as soon as possible. Keep in mind, only the account owner can request a cancellation.
Free plans will be cancelled immediately upon request.
Monthly plans will be cancelled at the end of the billing month.
Yearly (or annual) plans will be cancelled at the end of the subscription term.
Even after cancellation, you are still responsible for any and all unpaid invoices, as well as unpaid a la carte services. These include:
- GSV uploads
- Processing fees
- Schematic Floor Plan orders
- MatterPak bundles
Note: Canceling your account will make all of your Matterport models private, meaning that active links to your models will result in an error. If at any time you'd like to reactivate your account, head to buy.matterport.com and purchase a new subscription.