Download a 2D Snapshot/Photo

Before you begin 

To learn how to take a photo, or 2D snapshot, reference this article before beginning. Also, please keep in mind that snapshots can be downloaded on a Mac or PC computer, but not on phones. 


1. Download a Single Snapshot. 

  1. Open the project you'd like to pull the snapshot from. 
  2. Click on the Downloads tab. From here, you'll see a "Photos" section containing any photos taken from Edit. photosdownload.png
  3. Click on the image you want to download. 
  4. In the pop-up window, click the download icon at the top-right corner of the image.

Matterport will choose the image size based on size specifications created in the settings.

2. Download Multiple Snapshots.

  1. Every photo has a white "Select" square at the top right of the image - click to fill each square that corresponds to the images you want to download.
  2. Click the Download icon at the top-right corner of the page.
  3. In the "Download Snapshots" pop-up window, choose from the following image sizes.


  • Web: Lower resolution with smaller footprint (1280 x 720; 150kB each).
  • Presentation: High definition with medium footprint (1920 x 1080; 200kB each).
  • Maximum: Original resolution with large footprint.

      6. Click the "Accept" button. 

      7. Check your email.

  • You will receive an email as soon as your images are ready to download.

All snapshots are saved in JPEG format by default - if you'd like to change the format, use your favorite image editing program to convert to PNG, or another file type.

Have more questions? Submit a request