CoreVR FAQ

Why don’t I see a VR sharing link for my Space?

Check the Space Details Page to make sure the link is public and enabled.

Spaces created before February 2015 may not be supported by CoreVR. Older Matterport Spaces may need to be reprocessed by our support team. Rarely, we may not be able to reprocess a Space. Check with our support team if you have any questions.

 

What exactly is CoreVR?

CoreVR uses monoscopic views and instant transitions to provide the smoothest VR experience possible. Learn more about transitions and depth in virtual reality.

 

Can I add music to my VR Space?

Background music is not supported within the Matterport VR app. However you can achieve the same effect by multitasking on your smartphone.

  1. Play an music file on your smartphone. Set it to repeat (loop). 
  2. Connect headphones for a full, immersive feeling.
  3. Insert the phone into the headset, launch the Matterport VR app, and open the VR Space.

 

Can I view Mattertag™ Posts in VR?

Sorry, you currently can't see Mattertag Posts in VR. We're working on this feature right now, so stay tuned!

 

Do you offer stereoscopic views, fly-through transitions, or a custom VR experience?

We no longer offer CustomVR, our 'white glove' service for manual VR conversion. We feel like our automated CoreVR system satisfies the majority of our customer's needs and offers a VR experience that's in line with general trends in the VR world.

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