Update the Camera's Firmware

What is firmware?

Firmware is low-level software inside the Matterport Pro or Pro2 3D Camera to manage the hardware components.

Firmware updates are important to improve visual quality and accuracy.

Updates are easy and install in minutes.

You will be notified inside Matterport Capture when a firmware update is available.

 

How to Update Firmware

1) Download firmware from internet

Connect your iPad to the normal internet (an external WiFI network).

Open the Matterport Capture app.

In the Capture app sidebar, login to Matterport Cloud.

Use your my.matterport.com account (not your buy.matterport.com account).

  

If a firmware update is available the app will silently download in the background.

Leave the app open for several minutes to make sure the download is complete.

 

2) Connect to the camera

Connect to the Matterport camera's WiFi network. Learn more.

If the camera’s firmware is out of date, a dialog will appear. If no dialog appears then the camera already has the latest firmware version.

Select Update Now to update the firmware.

Select Later to decline. You will be notified again every time you connect to the camera.

Select Details to read more. From here you can approve and install the update.

 

3) Install the firmware

After you click "Update Now" or "Update Camera", the app will go through a series of transferring, verifying, and applying the update.

When installation is complete, the orange WiFi light on the back of the camera will blink.

Reconnect to the camera's WiFi network to complete installation.

  

Find Current Firmware Version

If you contact the support team, you may need to tell them the current firmware version for troubleshooting.

1) Connect to the camera's WiFi network

2) Open the Matterport Capture app

3) On the left sidebar tap the camera

4) The current firmware version is located at the bottom

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