Before you Begin
There is a video component associated with this subject that can answer a ton of basic questions - reference this 360° Views and Highlight Reel How article and video to to learn more.
I captured 360° Views in the Capture app - why can't I upload my model?
You must have at least one 3D scan as part of your model in order to upload. Models with only 360° Views cannot upload. Capture at least one 3D scan and try uploading again.
Can I take a 3D Scan and 360° View at the same time?
No - these are two entirely different methods of photography, so they must be taken separately. There are, however, certain caveats - if you attempt to take a 3D scan in broad daylight, for example, you may get an alignment error. If this happens, you can choose to keep the 2D imagery from the scan and use it as a 360° View without having to scan again.
Can I add a 360° View to an existing Space?
Yes - so long as the model is still saved on your iPad or iPhone. Open the model and tap on the 360° View button to access your 360° Snapshots, then drag them onto the corresponding area in the model. Then upload the space again.
Each time you upload a space (even if it's being uploaded again), it will become a brand new SID (space ID), and thus an entirely different URL. The sharing URL and any edits that were made inside Matterport's Editor will have to be redone.
Can I blur faces in 360° View?
Yes - enable "Blur Faces" in the Capture App while scanning.
Include and Edit FAQs
Can I add Mattertag Posts, measurements, or labels to 360° Views?
Because Mattertag Posts, measurements and labels are made using the 3D mesh, they cannot be added to 360° Views.
Can I rename my 360° Views in the Matterport Editor?
Yes - open your 360° Views in Editor, click the ellipses icon, then click "Rename".
Can I download a 360° View?
You can easily download your 360° Views - in Matterport's Edit Mode, click the Photos icon in the Media tab to the left. Find the 360° Snapshot you want to download and hit the blue arrow to download.
Because the image is being transformed from a spherical, three dimensional snap shot to a 2D image, you will notice some warping in the image, as shown below. This is normal and as expected - you can always view the full 360° in the Matterport Showcase app.
Navigate and View FAQ
I'm stuck in a 360° View! What do I do?
To get out of the 360° View mode, try the following.
|Enter the 3D Space by clicking or tapping the "Explore 3D Space" icon.||
|Enter the 3D Space by clicking or tapping the "Dollhouse View" icon.||
|Use the Tour Controls to play the Guided Tour.||
|Click on different Highlights to move to another 360° View or area in the Space.||
Can I navigate from one 360° View to another? Can I navigate from a 360° View to 3D Space?
Properly placing your 360° View will allow you to move from one 360° View to another, or from one 360° View to 3D Space. Additionally, makes sure to use the Highlight Reel and Guided Tour features to guide your viewers through the Space.
Can I include 360° Views with Dollhouse View?
Yes - you can drag 360° Snapshots onto the Dollhouse map.