FAQ: 360º Views

Before you Begin  

There is a video component associated with this subject that can answer a ton of basic questions - reference this 360° Views and Highlight Reel How article and video to to learn more.

Capture FAQs 

I captured 360° Views in the Capture app - why can't I upload my model?

You must have at least one 3D scan as part of your model in order to upload. Models with only 360° Views cannot upload. Capture at least one 3D scan and try uploading again.

I just uploaded a model, but I don't see my 360° views - where are they?

All your 360° views are available to you when you open your model in Edit mode within your Matterport cloud account. When you open the drawer for the 360° views, you can then drag and drop them onto the map where you want them. 

I captured 360 views for a model into a new model instead. Can I move or transfer them into the original model?

No, in order for the 360 views to be in the main model, they would need to be capture within that model. 

Can I take a 3D Scan and 360° View at the same time? 

No - these are two entirely different methods of photography, so they must be taken separately. There are, however, certain caveats - if you attempt to take a 3D scan in broad daylight, for example, you may get an alignment error. If this happens, you can choose to keep the 2D imagery from the scan and use it as a 360° View without having to scan again.Screen_Shot_2016-08-18_at_11.56.40_AM.png

Can I add a 360° View to an existing Space? 

Yes - so long as the model is still saved on your iPad or iPhone. Open the model and tap on the 360° View button to access your 360° Snapshots, then drag them onto the corresponding area in the model. Then upload the space again.

Each time you upload a space (even if it's being uploaded again), it will become a brand new SID (space ID), and thus an entirely different URL. The sharing URL and any edits that were made inside Matterport's Editor will have to be redone.

Can I blur faces in 360° View? 

Yes - enable "Blur Faces" upon upload in the Capture App while scanning if the setting is enabled on the Account. 



Include and Edit FAQs

Can I add Mattertag Posts, measurements, or labels to 360° Views?

Because Mattertag Posts, measurements and labels are made using the 3D mesh, they cannot be added to 360° Views.

What are the red dotted lines when I move the 360° views around?

Every 360° view gets paired up with a 3D scan point by proximity.  That red line shows the connection between the 360 View and the 3D scan to which it is paired. When the 360° view is moved closer to a different 3D scan, the line will automatically jump to the new scan point.

Can I rename my 360° Views in the Matterport Editor? rename.png

Yes - open your 360° Views in Editor, click the ellipses icon, then click "Rename".  

How Do I Move the 360° View Entry Puck on the Wall?

The Entry Puck icon can’t be moved directly. It is always attached to a wall, window, or door geometry, and its placement is determined by the intersection of the red dotted line and that area. You can only change the location of the Entry Puck by moving the 360° view icon so that the intersection is in a different place.

My 360° view is on the wrong floor. How do I move it upwards or downwards to be on the correct floor?

There is no way to move a 360° View icon up or down, only left and right. 360° Views get assigned to the height of the current floor at the moment that they are dragged onto the map.  To re-assign the 360° View to another floor, first remove the 360° View from the map with the trashcan icon, select your desired floor, and then drag it back onto the map from the 360° Views drawer. It will then be at the height of the correct floor.

I want my 360° View to be placed on a floor that isn’t in the list of floors, because the floors weren’t separated as I expected.

This can happen when the floor that you want to be in the list is very small, such as a small upstairs terrace, or a downstairs entryway. Because 360° Views rely on floors to get their height assignment consider instead using a Mattertag with a link to a 360 panoramic image, hosted on a site elsewhere. This article explains this workaround.

When I’m inside a 360° View, the person icon to return inside is in the wrong place. I want it to be on the door or a window. How do I move it?

That icon, called an ‘exit puck’, isn’t moveable directly; it is in a fixed place. You can predict where the exit puck will be by looking at the rotation of the 360° View from the Floor Plan view. It will always be at the intersection of the red dotted line (only visible when you move the 360° view icon) and the outside of the 360° View circle. You should then use the rotate feature to re-orient the 360° View to match up that part of the image with that place.

When someone enters a 360° View, I want them immediately looking back at the house. Can I do that?

You can do that, but there are downsides.  It can be done by rotating the view so that it’s 180 degrees off from its real-world orientation.  But that orientation will put the exit puck (the icon with the walking person on it) on the opposite side of the image of the door, visually opposite from reality.  This will also make the entry pucks of the other 360° Views appear to be on the wrong side of the 360° View, which can be disorienting. There is no way to have both a 180-degree orientation and the exit puck in the correct place. 

Can I download a 360° View? 

Screen_Shot_2019-06-26_at_2.29.35_PM.pngYou can easily download your 360° Views - in Matterport's Edit Mode, click the Photos icon in the Media tab to the left. Find the 360° Snapshot you want to download and hit the blue arrow to download. 

Because the image is being transformed from a spherical, three dimensional snap shot to a 2D image, you will notice some warping in the image, as shown below. This is normal and as expected - you can always view the full 360° in the Matterport Showcase app.  Screen_Shot_2019-06-26_at_2.34.21_PM.png


Navigate and View FAQ 

Why do other 360° views appear when I am inside one, even if they are on the other side of the space and blocked by walls? 

360° views will be visible to each other unless they are at least 15 meters apart. If you look at the Floor Plan grid in edit mode, that is almost two of the large squares. Each square is 8 meters across.

It may be impossible for you to get them that far away because they might become linked to other scan points that are closer.

Less is more - if there are too many 360° views that show up, consider using less of them.

I'm stuck in a 360° View! What do I do? 

To get out of the 360° View mode, try the following. 

Enter the 3D Space by clicking or tapping the "Explore 3D Space" icon.


Enter the 3D Space by clicking or tapping the "Dollhouse View" icon.


Use the Tour Controls to play the Guided Tour.


Click on different Highlights to move to another 360° View or area in the Space.


Can I navigate from one 360° View to another? Can I navigate from a 360° View to 3D Space?

Properly placing your 360° View will allow you to move from one 360° View to another, or from one 360° View to 3D Space. Additionally, makes sure to use the Highlight Reel and Guided Tour features to guide your viewers through the Space.

Can I include 360° Views with Dollhouse View? 

Yes - you can drag 360° Snapshots onto the Dollhouse map

Have more questions? Submit a request