FAQ: 360º Views

Before you Begin  

There is a video component associated with this subject that can answer a ton of basic questions - reference this 360° Views and Highlight Reel How article and video to to learn more.

Capture FAQs 

I captured 360° Views in the Capture app - why can't I upload my model?

You must have at least one 3D scan as part of your model in order to upload. Models with only 360° Views cannot upload. Capture at least one 3D scan and try uploading again.

Can I take a 3D Scan and 360° View at the same time? 

No - these are two entirely different methods of photography, so they must be taken separately. There are, however, certain caveats - if you attempt to take a 3D scan in broad daylight, for example, you may get an alignment error. If this happens, you can choose to keep the 2D imagery from the scan and use it as a 360° View without having to scan again.

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Can I add a 360° View to an existing Space? 

Yes - so long as the model is still saved on your iPad or iPhone. Open the model and tap on the 360° View button to access your 360° Snapshots, then drag them onto the corresponding area in the model. Then upload the space again.

Each time you upload a space (even if it's being uploaded again), it will become a brand new SID (space ID), and thus an entirely different URL. The sharing URL and any edits that were made inside Matterport's Editor will have to be redone.

Can I blur faces in 360° View? 

Yes - enable "Blur Faces" in the Capture App while scanning.

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Include and Edit FAQs

Can I add Mattertag Posts, measurements, or labels to 360° Views?

Because Mattertag Posts, measurements and labels are made using the 3D mesh, they cannot be added to 360° Views.

Can I rename my 360° Views in the Matterport Editor? Screen_Shot_2019-06-26_at_2.22.17_PM.png

Yes - open your 360° Views in Editor, and click directly on the text overlays of your thumbnails to type in a new name/description.

Can I download a 360° View? 

Screen_Shot_2019-06-26_at_2.29.35_PM.pngYou can easily download your 360° Views - in Matterport's Edit Mode, click the Photos iconphotosicon.png in the Media tab to the left. Find the 360° Snapshot you want to download and hit the blue arrow to download. 

Because the image is being transformed from a spherical, three dimensional snap shot to a 2D image, you will notice some warping in the image, as shown below. This is normal and as expected - you can always view the full 360° in the Matterport Showcase app.  Screen_Shot_2019-06-26_at_2.34.21_PM.png

Navigate and View FAQ 

I'm stuck in a 360° View! What do I do? 

To get out of the 360° View mode, try the following. 

Enter the 3D Space by clicking or tapping the "Explore 3D Space" icon.

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Enter the 3D Space by clicking or tapping the "Dollhouse View" icon.

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Use the Tour Controls to play the Guided Tour.

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Click on different Highlights to move to another 360° View or area in the Space.

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Can I navigate from one 360° View to another? Can I navigate from a 360° View to 3D Space?

Properly placing your 360° View will allow you to move from one 360° View to another, or from one 360° View to 3D Space. Additionally, makes sure to use the Highlight Reel and Guided Tour features to guide your viewers through the Space.

Can I include 360° Views with Dollhouse View? 

Yes - you can drag 360° Snapshots onto the Dollhouse map

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