Scan for a Complete 3D Model

Dark patches in Capture's preview pane (top-down map of the scanned area) can surface for a number of reasons.

However, they all mean the camera could not pick up any depth information from that point.


Area is Obstructed or Not in View

Because the Matterport camera can't see behind obstacles, those areas are left black.

For example, in the middle red box in the image above, the camera (indicated by the blue dot) cannot see past the couch.

In addition, the camera cannot see directly above or below itself. This explains the dark ring around the camera (top red box in above image).

To solve this issue, simply place the camera in different positions and angles around the room and scan again.


Area is Out of Range

The Matterport Pro and Pro2 3D Cameras have a maximum range of about 15 ft (5 m), depending on the environment.

Anything beyond that range will not accurately reflect the infrared light used by the camera to sense depth, and will just appear as black or dithered as indicated in the bottom right square above. This is especially common in large empty spaces.

To solve this issue, move the camera closer to what you want to capture and scan again. Remember to place the camera appropriately. Learn more.


If the Area is Very Bright

The Matterport Pro and Pro2 3D Camera uses infrared light to sense 3D depth data.

Bright light (especially sunlight) can show up as black when scanning because it contains a lot of infrared light that washes out what the camera can see.

To solve this issue, turn off bright lights, including computer displays and televisions.

Avoid sunlight by closing drapes/blinds, or by scanning at less sunny timesLearn more.
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