I Never Got a Collaborator Invite

I. If You Bought a Camera 

  1. Check your email address associated with the buy.matterport.com account you used to purchase the camera.
    • Invites are sent to your email address directly after purchasing.
    • Make sure to check your Updates or Spam folder in case the email was categorized incorrectly.
  2. Reset your password.
    • To do this, go to my.matterport.com and click "Trouble Logging In?", enter your email address and follow the instructions to reset your password.

IIa. If You're Already a Collaborator 

Follow the instructions below if you were invited to Matterport but lost the email invite.

  1. Navigate to my.matterport.com. 
  2. Click "Trouble Logging In?", enter your email address and follow the instructions to reset your password.

IIb. If You're Already a Collaborator 

  1. Ask the administrator to resend the invitation.
    • The administrator can do this by going opening the Matterport Cloud and clicking on the "Pending Collaborators" page. Screen_Shot_2019-07-17_at_2.15.58_PM.png
    • The administrator can also check the "Deleted Users" page to resend invitations to Collaborators.
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