I can't upload my model

Are you having trouble uploading your model? Check three things:

  • You're connected to the internet
  • You're logged into your Matterport account
  • You have at least one 3D scan in the model

In addition, some uploads (small models or reuploads of previous models) can happen very fast. You can confirm that your model has uploaded by logging into my.matterport.com and looking for the processing model. 


Confirm your WiFi Connection

Open Safari, or another web browser on your iPad, and open google.com.

If that loads, then you are ready to upload!

If not, open Settings and check your WiFi connection.


Confirm you're Logged In on the Capture App

In the Capture app, tap the icon with three lines in the top left. The settings menu will appear.

Confirm your account is listed on the left. If not, then login with your my.matterport.com credentials.

If you don't have an account, ask one of your colleagues who uses Matterport or contact us.

Have more questions? Submit a request