I can't connect to the camera

iOS WiFi Warning

You can ignore this warning and scan as normal.

The WiFi connection is only between the camera and the iPad and is used to transfer data from the camera to the iPad. Therefore, no external internet connection is necessary while you are scanning.

The camera and iPad can connect even if there is no other WiFi or cellular data available. 

 

Troubleshooting

If you're still having trouble connecting, follow these steps:

  1. Upgrade iOS or update Capture app to the most current versions. Then restart your iPad and reconnect to the camera.

  2. Turn off cellular data and Bluetooth. In some situations, your iPad's cellular data and/or Bluetooth can cause camera connection issues.

  3. If Capture informs you firmware is available, update your firmware. If you haven't received a firmware update message, you can assume you have the latest version.

  4. Avoid or remove (turn off) sources of interference. In some environments, other devices on the 2.4 GHz frequency can interfere. For example:

    • Wireless security system
    • Cordless phones
    • Baby monitors

 

Still no luck?

Contact us. Be sure to include your camera's serial number.

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