Do you ship internationally?

Online Orders

Orders placed on can only be shipped to United States addresses. These orders do not include customs information, commercial invoices, or other documentation required for international shipping.

If you are outside of the United States, you can purchase Matterport through a local reseller. Learn more.

Matterport Local Resellers provide in-country sales, training and support and can arrange direct camera shipments. Orders directly through Matterport can only be shipped to addresses in the United States. Get in touch with one of our local resellers.


Contact Matterport Sales

For shipments outside of the United States, please complete this form to be connected with a Matterport representative.

We will contact you to provide updates on availability and purchase options in your country.


Freight Forwarding

If you're traveling and need to ship your camera internationally, you may wish to use a freight forwarding service such as

Matterport has no affiliation with any freight forwarders and cannot guarantee their service or ability to deliver.


Restricted Countries

Update your firmware for the latest functionality and fixes. Pro2 cameras with old firmware (version 1.1.585 or below) will not work in the following countries: 

  • Armenia
  • Bahrain
  • Ecuador
  • Indonesia
  • Sri Lanka
  • Costa Rica
  • El Salvador 

Please update your firmware or use a Pro 3D Camera. You can also contact us for more details.

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